Broadcom Support Portal Case Management Overview

Products

• Support Portal

Issue/Introduction

Broadcom is pleased to offer our valued-customers an improved case management user experience now available as of Nov 2020.

Please reference the attached User Guide for detailed instructions on using the new portal.

NOTE: Available to Mainframe Software, Enterprise Software, Symantec Enterprise Security and Payment Security customers. 

Resolution

Key Features & Improvements

1. Modernized and intuitive user interface
2. Improved search technology to easily access relevant knowledge base articles
3. Quick link to easily navigate back to Support Portal home
4. Ability to flag knowledge base articles as Favourite
5. Top Rated & Viewed articles widgets
6. Site alerts to notify the user when their active cases have been updated
7. Ability to create custom case views
8. Ability to customize case view columns
9. Recommended knowledge base articles during the case submission workflow
10. Ability to customize search results