Find your Broadcom Support Site ID

Products

• Support Portal
• Licensing - Symantec Products
• Licensing-CA
• VMware
• Support Portal & Access Issues

Issue/Introduction

You need to know how to find or locate your Broadcom Support Site ID.

• What is my Site ID? 
• Need help in finding my Site ID
• Where can I get my Site ID?
• How to request my Site ID?
• Can't get my Site ID
• Unable to find my Site ID

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Note:

• The Site ID process has recently changed, and the old request form is no longer available. When accessing the old form, you will see the message, "The page you requested is under maintenance." Instead, follow the process below for assistance.
• For all legacy VMware Orders/Contracts, please contact Broadcom Customer Care with the Contract/License Key details.

Resolution

Where to find your Site ID

The Site ID - also referred to as Support Site ID, Support ID, Enterprise Site ID, SID, or just Site ID — is located in the Electronic Software Delivery (ESD) email from Broadcom Software Delivery at the close of your contract or contract renewal. This email is sent to the "Technical Contact" on the contract.

The ESD email contains the following information:

• Enterprise Site ID
• Contract number
• Information you need to register and download your Broadcom products
  
  

Refer to this guide to build or upgrade your profile using a Broadcom Site ID: Build/Upgrade Broadcom Basic user profile. Note: You only need to build your profile with a Site ID once. After your first site access request is approved, your account will be converted to an Enterprise User. If you are an existing Enterprise User and would like to add more Site IDs to your profile, refer to Add additional Site IDs to your profile (Existing User).

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Accessing your Registered Site ID via the Support Portal

Follow these steps to view your Site ID through the Broadcom Support portal if you have already completed the Site ID registration process. 

1. Sign in to the Broadcom Support portal and navigate to My Dashboard.
2. Choose the My Entitlements option to view your registered site id details.
   
   

To access your Expired contracts from your registered site id refer to  Accessing inactive licenses/products/entitlements in the Broadcom portal

 

Additional Information

Still cannot find your Site ID?

If you need help finding your Site ID, contact Broadcom Customer Care.