Learn how to download Program Temporary Fixes (PTFs) and solutions for Broadcom products.
Cannot Download Solutions?
If you are unable to download a solution, you must be a registered user on the Broadcom Support portal. You also need a Support Site ID and active contract for the products and solutions you want to download. If you need help obtaining or locating your Broadcom Support ID, see Manage Broadcom Site IDs or upgrade your account or Add additional Site IDs to your Broadcom profile.
Download a resolving PTF if you encounter a problem and find an appropriate solution, or if it's recommended by Support.
We highly recommend selecting a PTF package since this will allow the creation of a complete fix package. Specifically, one that will include any selected PTFs along with their associated pre-requisite, co-requisite, and if-requisite PTFs. You can download either packaged or non-packaged PTFs.
To download Broadcom solutions:
Note: For z/OS products, we recommend that you use SMP/E Receive Order to submit requests for PTFs and HOLDDATA to a remote server. The packages are automatically downloaded to your mainframe system. See Configure SMP/E CA Internet Service Retrieval.
The Download Management center allows for quick searching and filtering of solutions by solution number, product name, operating system, and so on as shown in the following examples. Use the following search options to locate the solution or solutions that you want to download.
For z/OS products, we recommend that you use SMP/E Receive Order to submit requests for PTFs and HOLDDATA to a remote server. The packages are downloaded automatically to your mainframe system where you can then apply the maintenance you want.
To quickly find a solution, search the Knowledge Base using the solution ID.
You can also search the My Download Center by solution number, after selecting your product and clicking the Solution Download tab.
Select the solution hyperlink, and then select a download option (Download Manager, HTTP, or FTP).
To search for solutions by product name, enter the product name, and click SEARCH. This option is helpful when the solutions list contains solutions for multiple products.
For example, the IMS Tools solutions list contains solutions for all products in the CA Database Management Solutions for IMS for z/OS. To limit the solution list to only solutions for Database Organizer, specify Database Organizer and select SEARCH.
To limit the search results in the My Download to solutions for a specific operating system, enter the operating system, and then click SEARCH.
For mainframe software, use the following keywords from the Solutions List in the My Download Center to quickly find SMP/E PTF solutions:
For example, enter CAR1910 to display solutions in this CA Recommended Service Level report for the product.
Note: For mainframe products, you are prompted to complete the PTF package with dependent solutions by specifying a date to chain back to. This option ensures that required prerequisite and co-requisite solutions are provided in the package.
Important! If the build of a complete chain is not available, do not delete any solutions from the cart as this can cause the installation to fail. Only use delete to remove solutions that you know are not required.
Download the zip file from the solution cart directly to the mainframe and UNZIP the solutions into a USS directory (see CAUNZIP procedures).
For details about downloading HOLDDATA, see Holddata procedures.
You can download Broadcom solutions using third-party FTP applications such as FileZilla or WinSCP.