Installing PGP Encryption Desktop for Windows (Formerly Unmanaged/Standalone)
Article ID: 178346
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This article includes all the steps necessary to install the PGP Encryption Desktop client. All points will be discussed, including where to download the software, as well as performing the actual installation.
Note: Click the links in the Table of Contents below to skip directly to each topic discussed in this article.
Table of Contents
- Section 1 of 6: PGP Encryption Desktop for Windows - System Requirements
- Section 2 of 6: Considerations and Best Practices
- Section 3 of 6: Downloading PGP Encryption Desktop
- Section 4 of 6: Finding your License Number
- Section 5 of 6: Extracting the Downloaded File
- Section 6 of 6 Installing Symantec Encryption Desktop (standalone or unmanaged)
Important Note: If you have PGP Encryption Desktop 11 or above, the license numbers are all managed by the PGP Encryption Server.
This is for policy, audit and compliance, and integration into dashboards for better environmental visibility.
Due to this, to use the standalone clients, this is no longer supported as of PGP Encryption Desktop 11.0.
Reach out to Symantec Encryption Support for further guidance.
EPG-30388
Section 1 of 6: PGP Encryption Desktop for Windows - System Requirements
For all information related to PGP Encryption Desktop system requirements, including compatible Operating Systems, review the System Requirements page.
For further guidance, please reach out to Symantec Encryption Support.
Section 2 of 6: Considerations and Best Practices
For information about Best Practices, see the following KB:
153530 - Best Practices: Symantec Endpoint Encryption and Symantec Drive Encryption
Section 3 of 6: Downloading PGP Encryption Desktop
Starting with PGP Encryption Desktop version 11, it is no longer possible to download the client from the Broadcom Download Portal.
If you have a requirement to create a PGP Encryption Desktop client that will never communicate with the PGP Encryption Server, you can download the client after "Unchecking" the customize box from the PGP Encryption Management Server:
When you download this client from the PGP Encryption Server, the end user will need to enter their own license number, as well as control their own policy.
This gives the end user full control of the client, which is not typically recommended for larger organizations.
Section 4 of 6: Finding your License Number
You should have received your Serial and License numbers in emails sent from Broadcom. For more information on this, see the following article:
206503 - Finding your license number for Symantec Encryption products (PGP and SEE)
If you have not received your Serial or License numbers for your Symantec Encryption products, or if you have questions or concerns related to getting your Serial or License numbers, please contact Broadcom Customer Care.
Important Note: For more information on how to download Symantec Encryption products, see the following article:
Section 5 of 6: Extracting the Downloaded File
- Double click to open the downloaded zip file (ex. Symantec_Encryption_Desktop_10.5.1_MP2_Windows.zip).
Click "Open":
You should now see the contents of the zipped file:
Note: The download provides both 32 and 64 bit, but 64bit is the only file you should need.
Be sure to read through the applicable documentation:
Section 6 of 6 Installing Symantec Encryption Desktop (standalone or unmanaged)
Once you're ready to install (will require a reboot), simply double-click on the 64-bit version of the executable:
Double-click the correct installer for you Operating System (32-or 64-bit):
- Select the proper language and hit the OK button.
- Review the End User License Agreement.
- Once you accept the License Agreement, then select the radio button and click the Next button.
- Next, the installer will run through the installation process.
- If the following message is displayed the wrong installer was select. Select the other installation file.
Next, you will choose whether you want to install the Virtual Disk feature or not. In this case, we will uncheck the option to opt-out of installing PGP Virtual Disk:
Once you click next, the installation will begin:
- Reboot of the system is required. Select the Yes button to initiate reboot or select No and reboot at a later time. It is recommended to reboot as soon as possible.
After the reboot of system it is necessary to run through the Configuration Wizard to enable the features within PGP Encryption Desktop that you wish to use.
After the Reboot - Walking through the Setup Assistant
1. First, a wizard will be displayed and will ask to enable the encryption software on the computer. Select Yes.
2. Click Next until the License Window appears. The License number that is needed is a 28-digit string of numbers and letters and was mentioned in the section:
Finding Your Serial Number or License Number
3. If a name and organization is displayed, enter any value (any value will be accepted). Starting with 10.3.2 MP8, it is no longer necessary to enter a name and organization.
Example: D322M-TG45K-AABTZ-GGHH3-443LU-1QA
4. Copy and paste the entire 28-digit string of numbers and letters and paste into the field (The entire 28-digit string will paste into all the individual boxes).
5. Select the option, "I am a new user" and click Next.
6. When the key generation wizard pops up, click "Skip" if this is Symantec Drive Encryption only, and no File Encryption, File Share Encryption, or Email Encryption is needed. If any of these features will be used, enter the appropriate values, and click next.
7. If you would like to publish your key to the public keyserver, choose this option, but otherwise, click "Skip" (recommended in most situations).
8. If Email Encryption is not needed, uncheck the options when they are displayed.
9. Follow the on-screen instructions and click Finish to complete the Setup Assistant.
Additional Information
If you are trying to uninstall PGP Encryption Desktop and are unable to, check if Symantec Endpoint Encryption is installed.
If you are on SEE 11.4 or above, then the PGP Encryption Desktop client must be on version 11.0.1 to uninstall.
EPG-37424/EPG-34208/EPG-30388
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