This article includes all the steps necessary to install the Symantec Encryption Desktop client. All points will be discussed, including where to download the software, as well as performing the actual installation.
Note: Click the links in the Table of Contents below to skip directly to each topic discussed in this article.
Table of Contents
Encryption Desktop for Windows - System Requirements
For all information related to Symantec Encryption Desktop system requirements, including compatible Operating Systems, see KB 161116.
Compatible Virtual Servers
Considerations and Best Practices
Additional Requirements for Drive Encryption on UEFI Systems
The following requirements apply only if you are encrypting your disk. If you are installing Symantec Encryption Desktop for email or other Symantec Encryption Desktop functions, you can install on Windows 8/8.1 32-bit systems and boot using UEFI mode without having to meet these requirements. To encrypt systems booting in UEFI mode, the following additional requirements must be met:
Note: Symantec Drive Encryption is not compatible with other third-party software that could bypass the Symantec Drive Encryption protection on the Master Boot Record (MBR) and write to or modify the MBR. This includes such off-line defragmentation tools that bypass the Symantec Drive Encryption file system protection in the OS or system restore tools that replace the MBR.
For more information about requirements for UEFI systems, see article 153530, "Best Practices: Symantec Endpoint Encryption and Symantec Drive Encryption".
Symantec Drive Encryption on Windows Servers
Symantec Drive Encryption is supported on all of the following Windows Server versions:
Note: Dynamic disks and software RAID are not supported.
For additional system requirements and best practices information for use on Windows Servers, see article 153563 "Drive Encryption on Windows Servers"
The following best practices prior to the installation of Symantec Encryption Desktop:
Downloading Symantec Encryption Desktop
Finding your Serial number or License Number:
You should have received your Serial and License numbers in emails sent from Symantec. If you have not received your Serial or License numbers for your Symantec Encryption products, or if you have questions or concerns related to getting your Serial or License numbers, please contact Broadcom Customer Care at 800-225-5224.
Important Note: To find out how to download Symantec Encryption Desktop, see article https://knowledge.broadcom.com/external/article/193931
Installing Symantec Encryption Desktop (standalone or unmanaged)
Extracting the Installer
Installing the Application
Before installing the application determine if the Operating System is 32-bit or 64-bit. For assistance in finding what version the machine is running please see the following article:
Double-click the correct installer for you Operating System (32-or 64-bit)
After the reboot of system it is necessary to run through the Configuration Wizard to enable the features within Symantec Encryption Desktop that you wish to use.
After the Reboot - Walking through the Setup Assistant
1. First, a wizard will be displayed and will ask to enable the encryption software on the computer. Select Yes.
2. Click Next until the License Window appears. The License number that is needed is a 28-digit string of numbers and letters and was mentioned in the section:
3. If a name and organization is displayed, enter any value (any value will be accepted). Starting with 10.3.2 MP8, it is no longer necessary to enter a name and organization.
4. Copy and paste the entire 28-digit string of numbers and letters and paste into the field (The entire 28-digit string will paste into all the individual boxes).
5. Select the option, "I am a new user" and click Next.
6. When the key generation wizard pops up, click "Skip" if this is Symantec Drive Encryption only, and no File Encryption, File Share Encryption, or Email Encryption is needed. If any of these features will be used, enter the appropriate values, and click next.
7. If you would like to publish your key to the public keyserver, choose this option, but otherwise, click "Skip" (recommended in most situations).
8. If Email Encryption is not needed, uncheck the options when they are displayed.
9. Follow the on-screen instructions and click Finish to complete the Setup Assistant.
For a complete walk-through on how to encrypt a system hard drive with Symantec Encryption Desktop, see article 178547.