Troubleshooting Browser and Website Issues on Edge SWG(formerly ProxySG)

Products

• ProxySG Software - SGOS
• ISG Proxy
• Advanced Secure Gateway Software - ASG

Issue/Introduction

Learn how to troubleshoot and fix the most common browser and website issues in a Symantec Edge SWG environment, including:

• Accessibility or loading issues with websites and services.
• Website categorization issues.
• Issues accessing the Edge SWG Management Console.
• Unable to connect to the internal server
• Error 403 access denied
• Website blocked or inaccessible
• Website is slow

Resolution

Slow or inaccessible websites

• Allow websites blocked by WebFilter categories
• Error: "expected key exchange group packet from server” when using PuTTY
• Error: "Network error (tcp_error)" when browsing; 503 error returned to the client
• Send service information from ProxySG to Symantec to update a support case
• Edge SWG (ProxySG) content filtering categorizes a URL incorrectly
• Troubleshoot websites that do not load or load slowly in a ProxySG environment
• Use policy tracing to debug access denied errors or website accessibility issues
• Using packet capture to troubleshoot ProxySG and Advanced Secure Gateway
• Webex meetings fail to load when ICAP and SSL Interception are enabled

SSL and certificate errors

• Edge SWG (Formerly known as ProxySG) enable SSL-interception with self-signed certificate

Web filtering

• Common website categorization issues with ProxySG and Advanced Secure Gateway
• Force a full download of the Blue Coat Web Filter (BCWF) content filter database
• How category is determined for Server Certificate Category policy gesture
• No categorization for one or more websites