Some messages show "Abort message" in SMG's audit logs.

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Article ID: 156204

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Updated On:

Products

Messaging Gateway

Issue/Introduction

  • Message audit logs shows "Abort message" as the action for some external mail sources.
  • Audit entries for messages with the "abort message" verdict show both the mail sender and recipient
  • Audit entries for messages with the "abort message" verdict shows the subject as "(none)"

Cause

This is usually the result of an intemediate firewall device scanning the email content and resetting the SMTP connection when it fails the content scan.

Resolution

This is usually the result of the operation of an internal firewall interrupting the SMTP mail communication between the sending server and Messaging Gateway.

Attachments

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