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Subscribing to Service Status by Email

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Article ID: 150593

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Updated On:

Products

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Issue/Introduction

 

Resolution

 Broadcom Service Status


As a trusted advisor to our customers, our service status site provides transparency around service availability and performance for Broadcom software products.

By subscribing through the Broadcom Service Status website, you can be notified of service interruptions and receive proactive maintenance notifications to Broadcom's software products, in a single view, without authenticating through a portal.

Features

The status websites have been designed to be responsive, and are broken down per product and component, with three statuses:

  • Operational: Service and components are running without issues.
  • Degraded/Outage: Our service(s) is currently experiencing some issues impacting customers.
  • Under Maintenance: Service and components are currently under scheduled maintenance.

Notification methods

There are four ways to receive notifications:

  • Email - Get email notifications whenever Broadcom creates or updates an incident/maintenance.
  • SMS - Get SMS notifications whenever Broadcom creates or resolves an incident.
  • Slack - Get notifications in Slack for all incidents/maintenance.
  • Microsoft Teams - Get notifications in Microsoft Teams for all incidents/maintenance.

This article covers managing your subscriptions by email.

Subscribing, unsubscribing, and managing notifications

To manage or subscribe to notifications

  • In the upper-right corner of the page, click SUBSCRIBE.

  • Enter email address in the dialog box that opens up and click on ‘Start Subscription’ and click Done.

  • Once email address is entered, the subscribed services will show under ‘My Services’ and all other services will show under ‘Our Services.’ This is also represented by a glowing bell icon under ‘My Services’ and a dimmer bell icon under ‘Our Services.’

Manage subscriptions:

If you are already subscribed to one or more services, and want to subscribe to additional services, or subscribe to additional methods such as SMS, Slack or Microsoft Teams, you will need to sign in to Broadcom Service Status through a ‘magic link’ and modify your subscriptions. Here’s how: 

  • In the upper-right corner of the page, click SUBSCRIBE.

  • Click on ‘Already subscribed?’, enter your email address and click on ‘Find Subscription.’

  • You will receive the ‘magic link’ in your email as below. Simply click on it to sign in to the Status Page.

  • You will be navigated to the Status Page signed in, click ‘Preferences’ to manage your subscriptions.

To unsubscribe from notifications

You can unsubscribe from email notifications by clicking “Unsubscribe” at the bottom of an email notification. Alternatively, you can follow the above workflow to sign in to Broadcom Service Status and click on the bell icon on any subscribed service to unsubscribe and click on 'Save Changes.' 

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