Subscribing to Service Status by Email
Article ID: 150593
Updated On:
Products
Issue/Introduction
Resolution
Broadcom Service Status
As a trusted advisor to our customers, our service status site provides transparency around service availability and performance for Broadcom software products.
By subscribing through the Broadcom Service Status website, you can be notified of service interruptions and receive proactive maintenance notifications to Broadcom's software products, in a single view, without authenticating through a portal.
Features
The status websites have been designed to be responsive, and are broken down per product and component, with three statuses:
- Operational: Service and components are running without issues.
- Degraded/Outage: Our service(s) is currently experiencing some issues impacting customers.
- Under Maintenance: Service and components are currently under scheduled maintenance.
Notification methods
There are five ways to receive notifications:
- Email - Get email notifications whenever Broadcom creates or updates an incident/maintenance.
- SMS - Get SMS notifications whenever Broadcom creates or resolves an incident.
- Slack - Get notifications in Slack for all incidents/maintenance.
- Google Chat - Get notifications in Google chat spaces for all incidents/maintenance.
- Microsoft Teams - Get notifications in Microsoft Teams for all incidents/maintenance.
This article covers managing your subscriptions by email.
Subscribing, unsubscribing, and managing notifications
To manage or subscribe to notifications
- Go to Broadcom Service Status
- Click on the bell icon beside any product name on the page.
- In the upper-right corner of the page, click SUBSCRIBE.
- Enter email address in the dialog box that opens up and click on ‘Start Subscription’ and click Done.
- Once email address is entered, the subscribed services will show under ‘My Services’ and all other services will show under ‘Our Services.’ This is also represented by a glowing bell icon under ‘My Services’ and a dimmer bell icon under ‘Our Services.’
Manage subscriptions:
If you are already subscribed to one or more services, and want to subscribe to additional services, or subscribe to additional methods such as SMS, Slack or Microsoft Teams, you will need to sign in to Broadcom Service Status through a ‘magic link’ and modify your subscriptions. Here’s how:
- Go to Broadcom Service Status
- Click on the bell icon beside any product name on the page.
- In the upper-right corner of the page, click SUBSCRIBE.
- Click on ‘Already subscribed?’, enter your email address and click on ‘Find Subscription.’
- You will receive the ‘magic link’ in your email as below. Simply click on it to sign in to the Status Page.
- You will be navigated to the Status Page signed in, click ‘Preferences’ to manage your subscriptions.
To unsubscribe from notifications
You can unsubscribe from email notifications by clicking “Unsubscribe” at the bottom of an email notification. Alternatively, you can follow the above workflow to sign in to Broadcom Service Status and click on the bell icon on any subscribed service to unsubscribe and click on 'Save Changes.'
Additional Information
Note:
- To view how to subscribe via SMS, see this article.
- To view how to subscribe via Google Chat, see this article.
- To view how to subscribe via Slack, see this article.
If you are a first time subscriber, you need to sign up first using the steps described in this article and then use any of the above articles to subscribe via other methods.
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