How to reset my password on Broadcom support portal?

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Article ID: 144158

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Updated On:

Products

Support Portal Licensing-CA

Issue/Introduction

How to reset my password on Broadcom support portal?

Environment

 

Resolution

Attention

Broadcom’s authentication service provider URL is changing from March 14, 2021, as follows:

Current URL: avagoext.okta.com
New URL: login.broadcom.com

Maintenance schedule is:

Start Date: March 13, 2021, at 09:00 UTC
End Date: March 14, 2021, at 09:00 UTC

Click here to keep up-to-date during the maintenance, including when maintenance has successfully completed.

Action Required from 09:00 UTC on March, 14th for Federated Single-Sign On (SSO) Customers.  click here for details.

 

Support Portal Password Issues

To reset password, go to www.broadcom.com, click on login drop-down and select "Forgot Username/Password" as shown in the picture below or go to link https://portal.broadcom.com/web/guest/forgotpassword.





 

Enter your registered email address and click on submit.

 

 

An email with a temporary password and the activation link will be sent. The email will be sent from [email protected] with the title [EXT] Broadcom.com Portal Password Reset.

NOTE: If you did not get this email please check your spam/junk or corporate spam folder. If you still did not get the email, ask your email admin to allow emails from @broadcom.com and resend the email again.

Sign in with the email address and fill in the old password field with the temporary password received.


Note: Please ensure there are no trailing or preceding space in the password field.

 

 

To change your password, enter the old password (Temporary password received) and the new password.

 

For any assistance, please contact Broadcom Customer Care Team or submit your request using Customer Care Web Form.

 

SaaS Product Password Issues


If are having password issues on a specific product click here