Using your Broadcom Site ID(s) for full support portal access

Products

• Support Portal
• Support Portal & Access Issues
• Global Customer Assistance
• VMware

Issue/Introduction

The Broadcom Support Site ID is a unique identifier essential for accessing Broadcom's support services. You might know it as the Support ID, Enterprise Site ID, SID, or simply Site ID. After signing or renewing a contract with Broadcom, you'll receive an Electronic Software Delivery (ESD) email from Broadcom Software Delivery. This email, sent to the Technical Contact on the contract, includes:

• Your newly created Enterprise Site ID
• Contract Number
• Other essential details for product registration and download

This guide will walk you through updating your profile with your company's Site ID. By doing so, you'll unlock access to:

• Case Management: Submit and track support cases.
• Product Downloads: Access the latest Broadcom software.
• My Entitlements: View your product licenses and entitlements.

 

Resolution

Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.

Existing users

If you have an existing Enterprise profile on the Broadcom Support Portal, you can add additional Site IDs as needed.

New users

If you are a new, basic user or do not have an existing Enterprise profile on the Broadcom Support Portal, you can build your profile to expand access to services as follows:

1. Navigate to the Broadcom Support Portal and click the drop-down by your username and select My Profile.
   
   
   
   
   
2. Under the My Profile section, click on Build your Profile.
   
   
   
   
3. Click Yes, I want to build my Profile.
   
   
   
   
   Note: User logged in as a Basic User using a non-corporate email address (like Gmail, yahoo, etc.) attempts to click the “Yes, I want to Build my Profile” gets the error message: "This option is not available to users who have registered with a non-corporate email domain" on the bottom left side of the screen 
   
   
   
   
   
   
4. To access Broadcom Software (Enterprise, Mainframe, Symantec, Payment security & VMware), select the "Broadcom Software Access", enter the Site ID and Phone number, and then verify the site ID.
   Note: If you don't know the Site ID, learn how to request your Site ID.
   
   
   
   
   
5. If the Site ID matches Broadcom records, a confirmation notice will appear on the screen. If a match is not found, you will be given 2 more attempts to enter a valid Site ID. If you exceed 3 attempts with an incorrect or invalid Site ID, your account will be locked.
   
   
   
   
6. Click Submit once the Site ID is validated. You will be asked to review and verify the details before confirming.
   
   
   
   
   
7. After submitting the request, you will see the message notification "Thank you for upgrading!", and an automated email will be sent to your registered email address.
   
   
   
8. The request will be sent either to your current Site ID administrator, or, if an administrator does not exist, the request is sent to Broadcom Customer Care, who will typically process the request within 24 hours.

Additional Information

If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.

For VMware Hands-on Labs, Refer to VMware Hands-on Labs Access Request Workflow

As a User Administrator to process the pending site access request, refer to Accept/reject enrollment requests by a user admin on the Broadcom Support Portal