MSP Error: 'Project Save Failed' - Troubleshooting / Known Issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Which situations cause the Microsoft Project (MSP) Project Save failed error message when integrating with Clarity? How can you identify the cause / troubleshoot?

Resolution

Table of Contents

• Step 1: Review app-ca.logs
• Step 2: Review known causes
  • Task / Summary Task Caused
  • General
  • Resource Issues
• If the above does not help

Step 1: Review app-ca.logs

Check the app-ca.logs for related errors/warnings that can help to pointing to root cause

1. See KB: Access the app-ca.log or other Clarity Logs for how to get to app-ca.logs (for both On Premise and SaaS customers)
2. In App-ca.logs, look for Niku.Schedulers referenced in the logs
3. Check for the time frame the issue happened as their can be multiple instances/causes

Step 2: Review known causes

Below are a list of known issues related to this error. You can see if there are matches based on the symptoms and error in the app-ca.logs

Task / Summary Task Caused

• MSP Error: "Project Save Failed" due to task Start or Finish dates missing
  • "ImportTaskProcessor.doProcess(): Illegal Task Start and/or Finish dates" in app-ca.logs
• MSP Error: "Project Save Failed" if task Finish date is prior to Start date
  • "ImportTaskProcessor.doProcess(): Illegal Task Start and/or Finish dates" in app-ca.logs
• MSP Error "Project Save Failed" due to summary task start / finish date
  • Prior to the project save failed message, you may see message "<task> in <Project Name> cannot be completed in the time allocated.."
  • "ImportTaskProcessor.doProcess(): Illegal Task Start and/or Finish dates" in app-ca.logs

General

• MSP "Save Failed" error and Unique Constraint Violation in the log

Resource Issues

• MSP Error "Save Failed" - "Referenced Resource record...does not exist"
  •  "ImportTeamProcessor.doProcess(): Referenced Resource record (UNIQUE_NAME=<User1>) does not exist referenced" in app-ca.logs

If the above does not help

Reach out to Broadcom support for assistance. Providing the below will help expedite troubleshooting:

• app-ca.logs
• copy of the mpp (MSP project) for the project with the error

Additional Information

See also MSP Integration - Known Issues