Access the app-ca.log or other Clarity Logs

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Article ID: 113183

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

How can I get to the various Clarity logs such as app-ca.logs, bg-ca.logs, and bg-dwh.logs? 

Clarity logs can benefit in troubleshooting various issues, some examples including

  • An error is generated within Clarity
  • there are job or process failures
  • you receive certain errors in saving projects back from Open Workbench (OWB) and Microsoft Project (MSP).

Environment

Release: All Supported Releases
Component: Clarity Application

Resolution

Method 1 (On Premise and SaaS (On Demand)): Security Logs page in Clarity

  1. Log in to Clarity as an Administrator
  2. Replace everything after action: in the URL with security.logs

       3. From the Log File drop down, select the log you wish to view (Example app-ca.log)
       4. Change the Max Size to a larger size dependent on the amount of data you need to view
       5. Click Go
       Notes

  • The latest log information will display at the bottom
  • If your environment has multiple servers, change the server from the Server drop down to view the logs from an additional server
  • To Download the entire log, click the Download file (this is useful particularly if providing a file to support)


Method 2 (On Premise) - CA PPM System Administration (CSA)/NSA Log Viewer

  1. Log in to CSA
  2. Click on the Logs icon next to the  server in the Server list 
  3. ​From the Log File drop down, select the log you wish to view (Example app-ca.log)
  4. Change the Max Size to a larger size dependent on the amount of data you need to view
  5. Click Go

Method 3 (On Premise) - In the Clarity Home/logs folder
Logs can also be found by accessing the logs folder found on the Clarity server in your Clarity Home directory

Additional Information