Access the app-ca.log or other Clarity Logs

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How can you get to the various Clarity logs such as app-ca.logs, bg-ca.logs, and bg-dwh.logs? 

Clarity logs can benefit in troubleshooting various issues, some examples including:

• An error is generated within Clarity
• Job or process failures
• Errors in saving projects back from Open Workbench (OWB) and Microsoft Project (MSP).

Resolution

Method 1 (On Premise and SaaS (On Demand)): Security Logs page in Clarity

1. Log in to Clarity as an Administrator.
2. Replace everything after action: in the URL with security.logs.
   
   Example: Change http://localhost:1530/niku/nu#action:homeActionId to http://localhost:1530/niku/nu#action:security.logs
   
   
3. From the Log File drop down, select the log you wish to view (Example app-ca.log).
4. Change the Max Size to a larger size dependent on the amount of data you need to view.
5. Click Go

       Notes

• The latest log information will display at the bottom.
• If your environment has multiple servers, change the server from the Server drop down to view the logs from an additional server.
• To Download the entire log, click the Download file (this is useful particularly if providing a file to support).

Method 2 (On Premise) - CA PPM System Administration (CSA)/NSA Log Viewer

1. Log in to CSA
2. Click on the Logs icon next to the  server in the Server list 
3. ​From the Log File drop down, select the log you wish to view (Example app-ca.log)
4. Change the Max Size to a larger size dependent on the amount of data you need to view
5. Click Go

Method 3 (On Premise) - In the Clarity Home/logs folder

Logs can also be found by accessing the logs folder found on the Clarity server in your Clarity Home directory.

Additional Information

• Quick summary guide to the log files - which files to provide to Clarity Support?
• Debugging/Logs for troubleshooting