MSP Error: 'Project Save Failed' - master KB

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Article ID: 142586

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Which situations cause the Microsoft Project (MSP) Project Save failed error message when integrating with Clarity? How can we identify the cause / troubleshoot?

Resolution

Step 1: Review app-ca.logs

Check the app-ca.logs for related errors/warnings that can help to pointing to root cause

  1. See KB: Access the app-ca.log or other Clarity Logs for how to get to app-ca.logs (for both On Premise and SaaS customers)
  2. In App-ca.logs, look for Niku.Schedulers referenced in the logs
  3. Check for the time frame the issue happened as their can be multiple instances/causes

Step 2: Review known causes

Below are a list of known issues related to this error. You can see if there are matches based on the symptoms and error in the app-ca.logs

Task / Summary Task Caused

General

Resource Issues

Known Defects

Enterprise Fields

Custom Fields

Step 3: Search the general knowledge base for other known causes

If assistance is needed

Please reach out to Broadcom support for assistance. If you provide a copy of the below, this will help expedite troubleshooting:

  • app-ca.logs
  • copy of mpp for project with error

Additional Information