Automatic upgrade failed to install updates with "Error during package download"
Article ID: 372444
Updated On:
Products
Issue/Introduction
When attempting to upgrade the VMware Chargeback appliance from 8.10 to 8.16 through the automatic download method, the error looks like the following:
In the /opt/vmware/var/log/vami/updatecli.log file, the ERROR traces look like the following:
25/06/2024 20:30:26 [ERROR] CURL error: The requested URL returned error: 404 Not Found URL: https://vapp-updates.vmware.com/vai-catalog/valm/vmw/7f0d975a-dd82-4366-a51b-545e1ccc2342/8.10.0.60035.latest/package-pool/libstdc%2B%2B-7.3.0-5.ph3.x86_64.rpm
25/06/2024 20:30:26 [ERROR] Sleep 10 seconds and retry.
25/06/2024 20:30:39 [ERROR] CURL error: The requested URL returned error: 404 Not Found URL: https://vapp-updates.vmware.com/vai-catalog/valm/vmw/7f0d975a-dd82-4366-a51b-545e1ccc2342/8.10.0.60035.latest/package-pool/libstdc%2B%2B-7.3.0-5.ph3.x86_64.rpm
25/06/2024 20:30:39 [ERROR] Sleep 10 seconds and retry.
25/06/2024 20:30:53 [ERROR] CURL error: The requested URL returned error: 404 Not Found URL: https://vapp-updates.vmware.com/vai-catalog/valm/vmw/7f0d975a-dd82-4366-a51b-545e1ccc2342/8.10.0.60035.latest/package-pool/libstdc%2B%2B-7.3.0-5.ph3.x86_64.rpm
25/06/2024 20:30:53 [ERROR] Sleep 10 seconds and retry.
25/06/2024 20:31:07 [ERROR] CURL error: The requested URL returned error: 404 Not Found URL: https://vapp-updates.vmware.com/vai-catalog/valm/vmw/7f0d975a-dd82-4366-a51b-545e1ccc2342/8.10.0.60035.latest/package-pool/libstdc%2B%2B-7.3.0-5.ph3.x86_64.rpm
25/06/2024 20:31:07 [ERROR] The requested URL returned error: 404 Not Found URL: https://vapp-updates.vmware.com/vai-catalog/valm/vmw/7f0d975a-dd82-4366-a51b-545e1ccc2342/8.10.0.60035.latest/package-pool/libstdc%2B%2B-7.3.0-5.ph3.x86_64.rpm
25/06/2024 20:31:07 [ERROR] Setting job error information. jobid=9, errorCode=9, errorString=Error during package download. Please try again.
25/06/2024 20:31:07 [ERROR] Job <9> failed. Error code:9Error message: Error during package download. Please try again.
Environment
VMware Chargeback 8.16
Cause
On May 6, 2024, all VMware Support portals (VMware Customer Connect, etc.) and related services, tools, and assets were migrated to the Broadcom Support Portal. Please refer to VMware to Broadcom Support Frequently Asked Questions for more details.
Resolution
Workaround:
1. Sign in to VMware Marketplace and download the ISO of VMware Chargeback 8.16. It's located close to the bottom of the page. See the screenshot below for reference.
2. Go to vCenter, locate and right-click the VMware Chargeback virtual machine and select Edit Settings.
3. On the Virtual Hardware tab, select CD/DVD Drive > Datastore ISO File.
4. Click the ISO image in the datastore.
5. For File Type, select ISO Image, and then click OK.
6. Select the option to connect at power-on and follow the prompts to add the CD/DVD drive to the VMware Chargeback virtual machine.
7. Power on the VMware Chargeback virtual machine.
8. In a Web browser, log in to the virtual appliance management interface (VAMI). The URL for the VAMI is https:// vmware chargeback_appliance_address:5480.
9. Click the Update tab.
10. Click Settings, and then select Use CDROM Updates. Click Save Settings.
11. Click Status, and then click Check Updates. The appliance version appears in the list of available updates.
12. Click Install Updates, and then click OK.
13. After the updates are installed, click the System tab, and then click Reboot.
Additional Information
Currently, there is no ETA for resolving the automatic download issue.
If there is an issue related to the entitlement in VMware Marketplace, please follow Contact Broadcom support and submit the Customer Care Request Form to our Broadcom Customer Care team.
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