Contact Broadcom support

Products

• Support Portal
• CA Licensing
• Licensing - Symantec Products
• Licensing-CA
• Licensing - Manual Provisioning

Issue/Introduction

Learn how to contact Broadcom support for the following:

• CA
• Carbon Black
• Mainframe software
• Symantec
• Tanzu
• VMware
• Software Defined Edge (SDE)

Resolution

There are multiple ways to contact Broadcom Support.

Table of Contents

• Self Service
• Create a Support Case
• Chat
• Phone Numbers

Self Service

See Self-Service tips for Broadcom for self-service options available through the Broadcom Customer Support Portal.

Create a Support Case

See Creating and managing Broadcom support cases for details on opening a case. 

Note: Before you can open or view a support case using Broadcom Support Portal, you will need to register using your Enterprise Site ID.

• Processing may take up to 48 hours if access requires approvals to the company's Site for which you are requesting access.
  • To avoid delays and expedite processing it is strongly recommended to register using your corporate email domain. 
• If registering to a company site that is not your own, provide the name and contact person at a company that can provide approval for your access.
• Once registered, you can begin using your Broadcom Support Online account.
  
  

Chat

Go to Support Portal and click on the chat icon available at the right side bottom of the page. See Contact Broadcom Support via chat for more details. 

Phone Numbers

To speak with a customer representative or a Support Engineer, see Contact Support. Scroll to the bottom of the page and click on your respective region as shown in the image below.

customer care team handles all products' non-technical issues like Software Support Portal, License, Education and all general queries.