Contact Broadcom support
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Contact Broadcom support

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Article ID: 206567

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Updated On:

Products

Support Portal CA Licensing Licensing - Symantec Products Licensing-CA Licensing - Manual Provisioning

Issue/Introduction

Learn how to contact support for Broadcom-related products (including CA, Symantec and VMware products). 

Resolution

There are multiple ways to contact Broadcom Support.

Self Service

See Self-Service tips for Broadcom for self-service options available through the Broadcom Customer Support Portal.

Chat

Go to Support Portal and click on the chat icon available at the right side bottom of the page. See Contact Broadcom Support via chat for more details. 

Phone Numbers

To speak with a customer representative or a Support Engineer, see Contact Support. Scroll to the bottom of the page and click on your respective region as shown in the image below.

Customer Care Request Form

The Customer Care Request Form is a convenient way to request assistance from the Broadcom Customer Care team.
Providing sufficient and accurate data will expedite the resolution of your request. 
After submitting the form, you will receive a screen message with your case number and an email will also be sent to the address entered in the "Email Address" required field.

Note: This form is for Non-Technical requests and should not be used to open cases for product support, support escalations, or for high severity/urgency cases. Contact Broadcom Customer Care directly for Severity 1 cases.

Take note of the below tips when submitting a request via the form.

  • Provide your Site ID. If you are not sure, contact Broadcom Customer Care who will assist you in locating your ID and opening a request. You will then be able to open requests through the form on your own.
  • Select the appropriate option in the "Request Type" field:
    • CA Licensing
    • General Licensing Queries
    • Support Portal & Access Issues
    • Partner Portal Related
    • Enterprise Education Support
    • Mainframe Education Support
    • Education Instructor-Led Training
    • VMware Hands-on Labs (Non-Education)
  • If your request is about a specific Broadcom product, include the product name in the summary.

Customer Care Community

The Customer Care Community is where customers can connect to share questions, ideas, and feedback. We orchestrate each customer interaction to help ensure positive business outcomes. The customer care team handles all products' non-technical issues like Software Support Portal, License, Education, Partners, and all general queries. 

Create a Support Case

See Creating and managing Broadcom support cases for details on opening a case. 

Note: Before you can open or view a support case using Broadcom Support Portal, you will need to register using your Enterprise Site ID.

  • Processing may take up to 48 hours if access requires approvals to the company's Site for which you are requesting access.
    • To avoid delays and expedite processing it is strongly recommended to register using your corporate email domain. 
  • If registering to a company site that is not your own, provide the name and contact person at a company that can provide approval for your access.
  • Once registered, you can begin using your Broadcom Support Online account.