Identifying outdated ITMS plug-in versions using SMP Console reports.

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

Do we have any reports in the SMP Console for displaying what machines are behind on plug-ins current versions? Similar or better to what we have under Report that shows what plug-ins need to be upgraded?

Use Case:
Most reports or views available are for the base Agent status/state but not for plug-ins. Administrators can be proactive and identify possible issues with client machines that are not upgrading for some reason, or have a better estimate of how many machines are left to upgrade plugins.

Environment

ITMS 8.7.1 and later versions

Resolution

A new feature was introduced with ITMS 8.7.1 release. See ITMS 8.7.1 Release Notes

New Reports identifying outdated plug-ins

There are three new reports that help you to identify situations where the version of the Symantec Management Agent installed on a computer is not consistent with the version of the Notification Server to which the agent reports. These report also help identify situations in which the version of an agent plug-in installed on a computer is not consistent with the version of the Symantec Management Agent found on the computer.

Access the reports in the Console by browsing to: Reports > All Reports > Notification Server Management > Agent  > Agent and Plug-ins Actual and Expected Versions folder.

The three new reports are as follows:

• Symantec Management Agent – Actual and Expected Versions
       Displays the actual version of the Symantec Management Agent installed on each computer, as well as the expected version of the agent based on the version of the Notification Server to which it connects.
• Symantec Management Agent and Plug-ins version Health Summary
       Helps identify computers on which the version of the Symantec Management Agent is outdated.
• Symantec Management Agent Plug-ins – Actual and Expected Versions
       Helps identify situations in which the version of a plug-in installed on a computer is not consistent with the version of the Symantec Management Agent installed on that computer

 

Additional Information

How to display all the Agent plug-in policies in one single place
Report that shows what plug-ins need to be upgraded
Where can I check the agent upgrade status in the Symantec Management Console?
Best Practice: How to remediate systems where an Agent Plugin is not upgrading on some systems