Some tasks change unexpectedly to Zero (0) day duration (Durations zero out) when opening a project from Clarity and as a result, Microsoft Project (MSP) converts the tasks into milestones. Situations where this may happen include if there are zero ETCs on the task, even if someone is assigned.
Steps to reproduce the issue when a task with one or more resource's assigned is marked completed and there are no actuals:
Expected Results: Task duration doesn't change, and the task is not a milestone
Actual Results: Task duration is changed to 0 days, and the task is then changed to a milestone
Note: If you save the project back to Clarity, the task is then also a milestone there as well. If you notice any incorrect data in MSP, it's recommended to not save the project back to Clarity as the data will be incorrect there as well.
Release: All Supported Releases
Component: Clarity Microsoft Project Integration
This can happen if:
Some best practices to prevent this issue: