SPECTRUM will model device but the model stays Blue Initial Condition
User is able to model by ip a device, however, the model stays in the Blue Initial Condition.
SPECTRUM OneClick views return information and SPECTRUM is communicating with the device but model will not turn Green Normal Condition.
Release: Any
Component: DX NetOps SpectroServer, Spectrum OneClick
1. If the issue is due to database corruption, re-initialize the database with a recent database backup
2. Run a sniffer on the SpectroSERVER system and examine the SNMP and ICMP traffic between the SpectroSERVER and the device
3. Check the value of the 'Value_When_Red' attribute id 0x1000e attribute of the model. If set to zero "0", the model is marked as an insignificant model.
When Spectrum loses contact with an insignificant model, a Blue condition is asserted on the model.
4. Check the EventDisp files located in the $SPECROOT/custom/Events directory on the SpectroSERVER for any events that may assert a Blue condition.
Please also refer to "How Model Category Affects Contact Status" in the Spectrum Modeling IT Infrastructure Administrator Guide pdf which is attached to this KB article.
(page 265).
SPECTRUM will model device but the model stays Blue Initial Condition