SPECTRUM will model device but the model stays Blue Initial Condition
User is able to model by ip a device, however, the model stays in the Blue Initial Condition.
SPECTRUM OneClick views return information and SPECTRUM is communicating with the device but model will not turn Green Normal Condition.
Component: DX NetOps SpectroServer, Spectrum OneClick
1. If the issue is due to database corruption, re-initialize the database with a recent database backup
2. Run a sniffer on the SpectroSERVER system and examine the SNMP and ICMP traffic between the SpectroSERVER and the device
3. Check the value of the 'Value_When_Red' attribute id 0x1000c attribute of the model. If set to zero "0", the model is marked as an insignificant model.
When Spectrum loses contact with an insignificant model, a Blue condition is asserted on the model.
4. Check the EventDisp files located in the $SPECROOT/custom/Events directory on the SpectroSERVER for any events that may assert a Blue condition.
Please also refer to "How Model Category Affects Contact Status" in the Spectrum Modeling IT Infrastructure Administrator Guide pdf which is attached to this KB article.