SPECTRUM will model a device/host but the model stays in Blue initial condition

Products

• CA Spectrum
• DX NetOps
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

SPECTRUM will model device but the model stays Blue Initial Condition  

User is able to model by ip a device, however, the model stays in the Blue Initial Condition.

SPECTRUM OneClick views return information and SPECTRUM is communicating with the device but model will not turn Green Normal Condition.

Environment

Release: Any
Component: DX NetOps SpectroServer, Spectrum OneClick

Cause

Possible causes:

1. When UIM is integrated with Spectrum, this may happen due to the SpectroSERVER being moved/relocated.
2. SPECTRUM database corruption
3. Communication issues between Spectrum and the device
4. The model is marked as 'insignificant'
5. There is an event configured to assert a Blue condition

Resolution

1. If the issue is due to database corruption, re-initialize the database with a recent  database backup

2. Run a sniffer on the SpectroSERVER system and examine the SNMP and ICMP traffic between the SpectroSERVER and the device

3. Check the value of the 'Value_When_Red' attribute id 0x1000c attribute of the model. If set to zero "0", the model is marked as an insignificant model.

    When Spectrum loses contact with an insignificant model, a Blue condition is asserted on the model.

4. Check the EventDisp files located in the $SPECROOT/custom/Events directory on the SpectroSERVER for any events that may assert a Blue condition.

Using the following EventDisp entry as an example:

0xfff00001 E 70 A 6,0xfff00001

The highlighted number 6 tells Spectrum to assert a Blue condition on the model

Additional Information

Please also refer to "How Model Category Affects Contact Status" in the Spectrum Modeling IT Infrastructure Administrator Guide pdf which is attached to this KB article.
(page 265).

SPECTRUM will model device but the model stays Blue Initial Condition

When contact is lost to a Pingable model in Spectrum, the Pingable model turns BLUE (Initial) and not RED as expected