When contact is lost to a Pingable model in Spectrum, the Pingable model turns BLUE (Initial) and not RED as expected.

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

When contact is lost to a Pingable model in Spectrum, the Pingable model turns BLUE (Initial) and not RED (Critical) as expected.

Environment

• Release: Any
• Component: SPCAEM: Events and Alarms

Cause

• Out of the box, Pingable models are considered "insignificant" models.
• An "insignificant" model in Spectrum is configured by setting the Value_When_Red attribute id 0x1000e to a value of "0" zero. When contact is lost to an "insignificant" model, Spectrum asserts a BLUE (Initial) condition.

Resolution

To change an "insignificant" model into a "significant" model:

- Log into OneClick

- Find and select the model

- Click on the Information tab in the Component Detail panel

- Expand the General Information subview

- Set the value of "Value When Red" to a value of 7

 

Additional Information

Please reference the "How Model Category Affects Contact Status" section of the documentation for more information.