Error LCMVROPSYSTEM25052 during Aria Operations 8.18.7 update via LCM
Article ID: 451653
Updated On:
Products
Issue/Introduction
When updating Aria Operations (Aria Ops) from 8.18.6 to 8.18.7 using Aria Suite Lifecycle Manager (LCM), the pre-check fails at the cluster status step with error LCMVROPSYSTEM25052.
Symptoms:
- Upgrade pre-check fails with:
VMware Aria Operations services are not up and running, please retry after some time. - Aria Operations Admin UI shows the cluster is healthy and accessible.
- Credentials used for Aria Ops Admin UI are verified to match those in the Aria Suite Lifecycle Manager locker.
Environment
Aria Suite Lifecycle Manager 8.18.0
Aria Operations 8.18.6 > 8.18.7
Cause
- The Lifecycle Manager appliance is unable to connect to the URL for authorizing the casa admin account, often due to an authentication failure or inventory sync issue.
- Entries like these are found in /var/log/vrlcm/vmware_vrslcm.log:
INFO vrlcm[1283] [pool-3-thread-28] [c.v.v.l.d.v.VropsConnector] -- url to connect https://<vrops-node>/casa/authorize
ERROR vrlcm[1283] [pool-3-thread-28] [c.v.v.l.p.c.v.t.VropsServiceStatusTask] -- Invalid credentials
com.vmware.vrealize.lcm.plugin.common.vrops.exceptions.VropsServicesNotRunningException: VMware Aria Operations services are not up and running for node
Resolution
- Restart the Aria Operations cluster.
- Perform an Inventory Sync in Lifecycle Manager to verify connectivity to the cluster.
- Attempt the software update again from Lifecycle Manager.
Alternative Resolution: If the Lifecycle Manager update continues to fail, apply the update directly from the Aria Operations Admin UI:
- Log in to the Aria Operations Admin UI.
- Navigate to Software Update > Install a Software Update.
- After the update completes, perform an Inventory Sync in Lifecycle Manager to update the version information.
Additional Information
For more information on collecting logs, refer to .
If the issue persists, contact Broadcom Support: .
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