Error: 404 when selecting Online Documentation link on landing page - Applications Manager

Products

• Automic Applications Manager

Issue/Introduction

When attempting to access product documentation from the Applications Manager client landing page, the "Online Documentation" link returns a 404 error. This link is typically found in the Intro.html file used for client installations.

Symptoms

• Clicking the [Online Documentation] link on the landing page results in a "404 Not Found" error.
• The browser attempts to reach a URL similar to: https://docs.automic.com/documentation/webhelp/english/ALL/components/AM/... which is no longer a valid link.

Environment

Applications Manager 9.6.0 through 9.6.2

Cause

The hardcoded URL within the landing page template is pointing to a deprecated or incorrect documentation path.

Resolution

This issue is a confirmed defect that is targeted to be fixed in a future release of Applications Manager.

Users should subscribe to this article to receive updates regarding the fix status.

Workaround

To resolve the broken link on the landing page immediately, manually update the Intro.html file on the Master server:

1. Navigate to the following directory on the Applications Manager Master server: $AW_HOME/master/web/ (path may vary based on installation).
2. Open the Intro.html file in a text editor.
3. Locate the anchor tag for the "Online Documentation" link.
4. Replace the existing URL with the current documentation link: https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/applications-manager/9-6-2.html (or the specific version-relevant path).
5. Save the file and refresh the client landing page to verify the link works.

Additional Information

• Defect ID: DE208918
• For further assistance, see Contact Broadcom Support.