Stale task "Assigning license to vCenters" running indefinitely in VCF Operations 9.1.x

Products

• VCF Operations
• VMware Cloud Foundation
• VMware vSphere Foundation

Issue/Introduction

• Navigation to the License & Registration page in the VCF Operations UI shows a task "Assigning license to vCenters" in an 'IN_PROGRESS' state.
  
  
  
  
• The task remains indefinitely and cannot be cancelled or removed via the UI.
  
  
• All associated vCenter instances are confirmed to be correctly licensed.

Environment

• VMware Cloud Foundation 9.1.0
• VCF Operations 9.1.x

Cause

This issue is caused by a synchronization failure in the VCF Operations database (vcopsdb) where a task record in the vcf_entitlement_task_history table remains in an IN_PROGRESS state indefinitely, even after the underlying vCenter has been updated.

Resolution

To resolve this issue, the stale task must be manually removed from the VCF Operations database. Contact Broadcom Support for assistance.

Note: This issue is currently under investigation by engineering. Please subscribe to this article for updates regarding a permanent fix in a future release as per Subscribe to a Broadcom knowledge article by article or product

Additional Information

Snapshot Creation in VMware Aria Operations