Invalid credential when logging into ASM

Products

• CA App Synthetic Monitor

Issue/Introduction

Users encounter an "invalid credential" error when attempting to log in to the CA App Synthetic Monitor (ASM) portal.

Symptoms

• Unable to log in to the ASM Web Portal.
• The system returns an "invalid credential" error.

Environment

• CA App Synthetic Monitor (ASM) SaaS

Resolution

1. Contact Broadcom Support and request a Reset Password 
2. Open the email received and follow the instructions to set a new password.
3. Verify access by logging into the ASM Web Portal.

Note: If the issue persists, ensure browser cache is cleared or try an incognito/private browsing session.

Additional Information

• For assistance with Broadcom Support, see Contact Broadcom Support.
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