Support bundle page does not scroll in OpsManager Foundation Core UI

Products

• VMware Tanzu Platform - Hub

Issue/Introduction

When accessing the support bundle download page in the Foundation Core interface, the page appears fixed or static.

This prevents users from scrolling down to view or interact with all content on the page.

Symptoms:

• Navigating to https://<OpsManager-FQDN>/core/support loads the page, but no scrollbar is available.
• Users cannot reach the bottom of the page to trigger downloads or view additional diagnostic details.

Environment

• OpsManager v3.3.1
• Foundation Core UI
• Web Browsers: Google Chrome, Mozilla Firefox

Cause

This issue is due to a product defect in the UI layout configuration of the Foundation Core components.

Resolution

Resolution
This issue is a known defect. It is targeted to be fixed in a future release of OpsManager. 

Workaround
If you cannot access the download button via the UI, collect the support bundle using the OM CLI:

1. SSH into the Ops Manager VM.
2. Verify the OM CLI is installed:

om --version

3. Run the following command to retrieve the bundle:

om -k -t localhost -u 'admin' -p '$PASSWORD' curl -p /api/v0/support_bundle > support_bundle.zip

For detailed CLI instructions, refer to Collecting the Support Bundle from OPS Manager UI.

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Additional Information

For further assistance, see Contact Support.