Collecting the Support Bundle from OPS Manager UI.

Products

• Operations Manager

Issue/Introduction

This document describes how to gather the support bundle from OPS Manager through the web portal.

Environment

Product Version: 2.10

Resolution

Step 1) Navigate to “Support” in the bottom right corner and click on it.









Note: You can also access the Download page directly if adding /support in the OPS manager URL, for instance: https://<ip or fqdn>/support


Step 2) Click on the “Download” icon:






As the download starts and completes it can be found in your browser's download location, such as Chrome which is in the bottom left corner:






Step 3) Upload the data via the support case utilizing the drag and drop or upload feature, additionally, once the upload is done as a best practice proceed to create a post along with your upload that includes data such as time frames, and any additional details while the issue was recreated.

Additional Information

In the event that you are unable to download the support bundle via the Ops Manager UI and have SSH access to the Ops Manager VM, there is an option to download it via the OM CLI. 

Here are the steps to download the support bundle via the OM CLI: 

• 1. SSH into your Ops Manager VM per this documentation
• 2. Confirm that OM CLI is installed on your Ops Manager VM. If it is installed, you should see the executable path for the om command as seen in the image below: 

whereis om
which om

• 3. Next, we can run the command below to retrieve the support bundle. Note that the $PASSWORD parameter would be the same password that you would use to log into the Ops Manager UI. The username is usually admin, but, if it is different, you can substitute that value with the actual username: 

om -k -t localhost -u 'admin' -p '$PASSWORD' curl -p /api/v0/support_bundle > support_bundle.zip

• 4. When the support bundle is successfully retrieved, you should get a similar 200 OK request response as seen in the image below. Note that sometimes it may take a while to retrieve the support bundle and the command may appear as if its hanging: 

• 5. Confirm that we have successfully retrieved the support bundle by doing an ls in the current directory: