Purchasing, Renewing or splitting license fails for VMware Live Recovery

Products

• VMware Live Recovery
• VMware Cloud Director Availability - Disaster Recovery 4.x

Issue/Introduction

• When attempting to apply a license key that was generated on or after April 20th, the UI will display the error message:

Invalid license key

• Customers who purchase, renew, split or merge for the below SKUs on or after 20th April 2026 will fail:

1. 1. VMware Live Site Recovery (VLSR) (sold through VLR SKU: VCF-VLR-PVM)\VMware Cloud Director Availability (VCDA) (sold through VLR SKU: VCF-VLR-PVM or ACC SKU:VCF-CYB-CMP-VCDA)
   2. VMware Site Recovery Manager (Standalone SRM sold through SRM SKU: VCF-SRM)

Environment

• VMware Live Recovery 9.0.x
• VMware Live Site Recovery 9.0.x
• VMware Cloud Director Availability 4.7.4

Cause

• Change in the Broadcom licensing system to address Term based data protection license incorrectly provisioned  causes the license key to be not recognized
• This specifically effects purchase, renew, split or merge SKUs on or after 20th April 2026.

Resolution

The issue is resolved in the newly release versions of vLSR, SRM and vCDA

• Upgrade or Patch SRM/VCDA:
  

1. vLSR/SRM versions 9.0.1 through 9.0.2.3 must upgrade to 9.0.2.4 or later.
2. vLSR/SRM versions 9.0.3, 9.0.4, or 9.0.5 must upgrade to 9.0.5.1 or later.
3. vCDA version 4.7.4 must upgrade to 4.7.5 or later.

Note: This is mandatory to ensure the product correctly recognizes the new license definition, whether the original key was issued in error or the customer is renewing/expanding an existing deployment.

Additional Information

Site Recovery Manager Appliance Upgrade Best Practices