ERROR: "This capability is not applicable for your license" when attempting to configure SSO in VCF Operations

Products

• VCF Operations
• VMware Cloud Foundation

Issue/Introduction

• Attempt to configure a VMware Cloud Foundation (VCF) Instance from VCF Operation shows the following:
  
  This capability is not applicable for your license. Ensure VCF entitlement is assigned for enabling the management capabilities.
  
  
  
  
  
• VCF license is validated and applied to the VCF Instance and the vCenter.
  
  
  
• The Management adapter is successfully syncing the vCenter license assignment.

Environment

• VMware Cloud Foundation 9.x
• VCF Operations 9.x

Cause

The issue occurs when multiple license records exist in the database for the same vCenter hostname. The system incorrectly selects a license that lacks the necessary entitlements (such as an expired evaluation license) instead of the active VCF license.

Resolution

This is a known issue affecting VMware Cloud Foundation (VCF) 9.0.x. Engineering is working on a fix for a future release.

Workaround

The workaround requires modification of the VCF Operations database. To resolve this issue:

1. Take a virtual machine snapshot of the VCF Operations appliance: Snapshot Creation in VMware Aria Operations
2. Contact Broadcom Support and reference this Article ID (427406) to have a Support Engineer perform the database cleanup.

For more information on how to contact support, see Creating and managing Broadcom support cases.

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Additional Information

To speak with a customer representative or a Support Engineer, see Contact Support. Scroll to the bottom of the page and click on your respective region.