Appdata_temp_ccsadmsvc and DataStore.edb files consuming a significant amount of disk space.

Products

• Control Compliance Suite

Issue/Introduction

Appdata_temp_ccsadmsvc ( folder ) and DataStore.edb ( file) , are consuming a significant amount of disk space on Symantec Control Compliance Suite (CCS) server.

Is it safe to delete these files?

Will removing them impact CCS functionality?

Whether there are any prerequisites or precautions to follow before doing so?

Environment

Symantec Control Compliance Suite 12.7 - 12.8

Resolution

• Appdata_temp_ccsadmsvc: Yes, you can safely delete the Appdata_temp_ccsadmsvc file. Deleting it should not affect the functionality of CCS.
  See the following KB for additional details CCS Console seems to hang when starting or becomes slow and unresponsive

• DataStore.edb: This file is typically associated with Microsoft Windows Patches. Deleting it will not have any impact on Symantec CCS itself. However, as it may be a Windows system file, you should exercise caution before deleting it. Consult Microsoft support if you're unsure, especially if this file is actively used by any Windows services.

Prerequisites Before Deleting:

To avoid any unintended consequences, follow these steps before deleting the files:

• Stop Symantec CCS Services:

  • It's recommended to stop all Symantec CCS-related services to ensure no active processes are using the files when they are deleted. This will minimize the risk of corruption or service interruptions.

  The correct order to stop and start the services for the CCS Application Server

• Backup or Snapshot:

  • For Virtual Machines (VM): If the CCS server is running on a virtual machine, it's highly recommended to take a snapshot of the VM before deleting any files. This allows you to revert to the previous state in case any issues arise after deletion.

  • Backup: Alternatively, you can back up the files to another location. This ensures that if any unexpected issue arises, you can restore the files from backup.