CCS Console seems to hang when starting or becomes slow and unresponsive

Products

• Control Compliance Suite Standards Server
• Control Compliance Suite

Issue/Introduction

Control Compliance Suite (CCS)

When starting the CCS console, it can hang and not start, or performance can severely be impacted. 

Environment

CCS 12.6.x

CCS 12.7

Component: CCS Console

Cause

The temporary files need to be cleared out of the temporary file directories on that Application Server and the console.

Resolution

Delete the files out of the following directories on the machine that is running on the Application Server

With the CCS console open, open Task Manager and right click on the CCS Console process (SymConsole.exe) and select 'Open File Location' and clear the files from the following folders:

AppServerResultsTemp
AppServerWFTemp

 

Clear the temporary files on the Application Server:

On the Application Server

1. Make sure no jobs are running (that includes Agent Management Jobs)
2. Close out the CCS consoles.
3. Stop the Application Server services: Symantec Application Server Service and the Symantec Directory Support Service.
4. Delete the files from the <CCS installation path>\CCS\Reporting and Analytics\Application Server\AppServerResultsTemp folder.
5. Delete the files from the <CCS installation path>\CCS\Reporting and Analytics\Application Server\AppServerConfigTemp folder.
6. Delete the files from the <CCS installation path>\CCS\Reporting and Analytics\Application Server\AppServerWFTTemp folder.
7. Delete the files from the CCS Service Account at the following location: C:\Users\<CCS Service Account user>\AppData\Local\Temp
8. Start the Application Server services: Symantec Application Server Service and the Symantec Directory Support Service.