ESXi Update fails through Lifecycle manager with error: "Cannot download VIB ''. This might be because of network issues or the specified VIB does NOT exist or does NOT have a proper 'read' privilege set."
Article ID: 412296
Updated On:
Products
Issue/Introduction
- ESXi Upgrade fails through Lifecycle manager with error,
"Cannot download VIB ''. This might be because of network issues or the specified VIB does NOT exist or does NOT have a proper 'read' privilege set. Please make sure specified VIB exists and is accessible from vCenter Server"
- Check and confirm the following issue outlined in the KB for updates to ESXi 7.0 U3, 3a and 3b "Cannot download VIB" error upgrading to vSphere ESXi 7.0 Update 3, ESXi 7.0 Update 3a & ESXi 7.0 Update 3b using vLCM
- Depot configurations have been updated to use new Tokens: VCF authenticated downloads configuration update instructions
- In vCenter
/var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server.logmay see entries similar to below:
error vmware-vum-server[24817] [Originator@#### sub=DownloadMgr] [downloadMgr 797] Download failed for url: [https://dl.broadcom.com/###############################/PROD/COMP/ESX_HOST/main/esx/vmw/vib20/esx-base/VMware_bootbank_esx-base_7.0.3-0.125.#########.vib](https://dl.broadcom.com/############################/PROD/COMP/ESX_HOST/main/esx/vmw/vib20/esx-base/VMware_bootbank_esx-base_7.0.3-0.125.########.vib) ####-##-##T##:##:##.###Z info vmware-vum-server[24817] [Originator@#### sub=DownloadMgr] [downloadMgr 640] Download job {###########} finished, bytes downloaded = 0 ####-##-##T##:##:##.###Z verbose vmware-vum-server[11839] [Originator@#### sub=DownloadMgr] [downloadMgr ###] Download job {###########} finished ####-##-##T##:##:##.###Z verbose vmware-vum-server[11839] [Originator@#### sub=DownloadMgr] [downloadMgr ###] Removing download job {###########} in queue ####-##-##T##:##:##.###Z verbose vmware-vum-server[11839] [Originator@#### sub=DownloadMgr] [downloadMgr ###] Current download count: 0 ####-##-##T##:##:##.###Z error vmware-vum-server[11839] [Originator@#### sub=HostUpdateDepotManager] [logImpl 71] Downloading file: [https://dl.broadcom.com/###############################/PROD/COMP/ESX_HOST/main/esx/vmw/vib20/esx-base/VMware_bootbank_esx-base_7.0.3-0.125.#########.vib](https://dl.broadcom.com/############################/PROD/COMP/ESX_HOST/main/esx/vmw/vib20/esx-base/VMware_bootbank_esx-base_7.0.3-0.125.########.vib) failed, 0 byte downloaded.
Environment
vCenter Server 7.x
vCenter Server 8.x
Cause
Due to stale entries in the VUM DB, successful download of some VIBs fail from the newly configured depot URLs with unique tokens.
Resolution
To help resolve the issue, please reset the VUM DB and reconfigure the depot configurations and retry the update/patch.
1. Ensure to have valid Snapshots/backups (offline snapshots of all nodes in a enhanced linked environment) of vCenter prior to making any changes.
2. Reset VUM DB by following the below KB steps: Resetting the VMware Update Manager Database
3. Reconfigure new depot URLS with below KB steps: VCF authenticated downloads configuration update instructions
Additional Information
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