NSX Manager UI displays notification "Failed to fetch System details. Please contact the administrator. Error: null (Error code: 513002)"

Products

• VMware NSX

Issue/Introduction

• The NSX Manager UI displays the following error and/or the notification "Failed to fetch System details. Please contact the administrator. Error: null (Error code: 513002)". 

• You see the following log prints in the nsxapi log. The specific name of the Transport Zone Profile will vary. 

2025-09-02T14:24:23.829Z WARN http-nio-127.0.0.1-7440-exec-12 TransportZoneDaoHelper 3958198 FABRIC [nsx@6876 comp="nsx-manager" level="WARNING" reqId="81443883-####-####-####-049364805c51" subcomp="manager" username="admin"] Policy entity of TransportZoneProfile is null : /infra/transport-zone-profiles/vRNI-BFD_Profile_RFI######w==
2025-09-02T14:24:23.829Z ERROR http-nio-127.0.0.1-7440-exec-12 PolicySystemOverviewServiceImpl 3958198 - [nsx@6876 comp="nsx-manager" errorCode="PM513002" level="ERROR" subcomp="manager"] Cannot fetch system details: null
java.lang.NullPointerException: null
2025-09-02T14:24:23.830Z ERROR http-nio-127.0.0.1-7440-exec-14 HTTPSClient 3958198 SYSTEM [nsx@6876 comp="nsx-manager" errorCode="MP193072" level="ERROR" reqId="62f196da-####-####-####-76340bcb5dfd" subcomp="manager" username="admin"] out put of the API { "httpStatus" : "BAD_REQUEST", "error_code" : 513002, "module_name" : "Policy", "error_message" : "Failed to fetch System details. Please contact the administrator. Error: null"} with http status code 400 and uri is com.vmware.nsx.common.dashboard.widgets.UrlRequest@2f####c8

Environment

VMware NSX

Cause

This error occurs due to a stale reference to a non-existent, or already deleted, Transport Zone Profile in the Corfu database. 

Resolution

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article.

For more information, see Creating and managing Broadcom support cases.