Collecting VCF Installer logs

Products

• VMware Cloud Foundation

Issue/Introduction

This article provides procedures for collecting diagnostic information from VCF Installer 9.0 /SDDC Manager

 

Environment

VMware Cloud Foundation 9.0

Resolution

1. SSH into the SDDC Manager with the vcf user. 

2. Elevate to root with the su command. 

3. Run one of the following commands to collect the VCF Installer logs (See additional information if additional logs/flags are required)

Option 1. Collect all available logs
/opt/vmware/sddc-support/sos --collect-all-logs --zip
 

 Option 2. Collect only VCF Installer logs
/opt/vmware/sddc-support/sos --vcf-installer-logs --zip
 
Option 3. Collect only SDDC Manager logs
/opt/vmware/sddc-support/sos --sddc-manager-logs --zip



4. Copy/SCP the log bundle from the SDDC Manager. Unless specified the default log location is /var/log/vmware/vcf/sddc-support/

Add the following to the command to specify a log location
--log-location /tmp/my-log-location/

5. Follow KB 140731 to upload the files to the support request. 

Additional Information

If --log-location results in an error, try:
--log-dir /tmp/my-log-location/