Cannot stage upgrades in VAMI due to forbidden error
Article ID: 398454
Updated On:
Products
Issue/Introduction
After generating a token in the Broadcom Portal, staging an update for the vCenter results in a "Forbidden" error.
/var/log/vmware/applmgmt/update_microservice.log has entries similar to.
YYYY-MM-DDTHH:MM:SSZ - 243156 - task_manager_target:: update: 91 - DEBUG - UpdateTask: status=FAILED, progress=1, message={'id': 'com.vmware.appliance.update.server_error', 'default_message': 'Server error at target URL', 'args': []}, failure_state=None
Environment
vCenter 8.x
Cause
The token is generated from a different site ID as the vCenter license which is assigned to the vCenter.
Resolution
Confirm what license is assigned to the vCenter and the site where that license is stored in the Broadcom Customer Portal.
Generate a token from that site and update the URL.
Additional Information
Feedback
