"Generate Download Token" missing in the Quick links on Broadcom Support Portal

Products

• Support Portal

Issue/Introduction

The "Generate Download Token" is missing from the Quick Links tab on the Broadcom Support portal.

Cause

User does not have the required "Product administrator" role specified.

Resolution

Grant "Product administrator" role for the User by User Administrator.

• Please refer to the KB article Manage user permissions and Site ID access as a User Administrator for guidance on how the User Administrator can grant the Product Administrator role.

User Administrator can view and manage all users associated to the site ID they are an administrator on. Permissions include:

• Approve / reject site ID access requests
• Approve / reject portal role requests (i.e. User Administrator, Product Administrator) 
• Add / revoke site ID access
• Add / revoke portal role access
• Enable / disable services access (i.e. Software Downloads, License Keys, Case Management) 

After granting the user with "Product Administrator" role, User can access "Generate Download Token" in the Quick links.

 

Additional Information

• Please refer to the Request the Product Administrator role to manage Portfolio License Agreement (PLA) products KB on how customers can raise a request for Product Administrator role.