Understanding Aria Operations Alerts for VMware Identity Manager
Article ID: 395392
Updated On:
Products
VMware Aria Suite
Issue/Introduction
This Article aims to provide insights on the various library alerts observed in the Aria Operations when using the Aria Operations Management Pack for VMware Identity Manager.
Environment
Aria Operations 8.x
VMware Identity Manager 3.x
Resolution
Stated below are the Alerts, descriptions and possible troubleshooting suggestions:
| Alert | Description | Potential Troubleshooting |
| Health of vIDM Instance is degraded. | Triggered when the vIDM VM is down. | Validating Workspace One Access 3.3.x (formerly VMware Identity Manager) health |
| Health of ACSHealth-ApplicationDeployment is Low. | Triggered when the vIDM ACSHealth-ApplicationDeployment service is down. | ACS Health - Application Deployment Status, has failure in the vIDM Health tab causing various errors at vIDM and Aria Automation layer |
| Health of Application Deployment is Critically Low. | Triggered when the Application Deployment service is down. | |
| Health of Application Manager-Application Deployment is Critically Low. | ||
| Analytics Connection Test Connection failed. | Triggered when the Analytics service is down. | vIDM 3.3.x Upgrade Stuck at "Waiting for SaaS to Come Up" or Certificate Replacement Fails Due to Liquibase Lock Error "LCMVIDM73101" After upgrading to vIDM 3.3.7, user dashboard reporting and Active Directory sync log are not updating: the cluster currently has the maximum number of shards open |
| Database Test connection failed. | Triggered when the Database service is down. | Troubleshooting VMware Identity Manager postgres cluster deployed through vRealize Suite Lifecycle Manager |
| Health of Disk Space is Critically Low. | Triggered when the Disk Space on vIDM VM is low. | How to Increase vIDM appliance disk space vIDM appliance has no space left on device /db for audit data vIDM root partition is full on one node of the cluster |
| Messaging Server Test Connection failed. | Triggered when the Messaging Server service is down | RabbitMQ service not starting and showing red in vIDM dashboard |
| Health of RabbitMQ Service is Critically Low. | Triggered when the RabbitMQ service is down. | |
| Health of vIDM AirWatch API Server is Critically low. | Triggered when the Manager-Application service is down. | Validate service status using:/usr/local/horizon/scripts/service-control.sh statusValidate log captures from /opt/vmware/horizon/workspace/logs/catalina.out/opt/vmware/horizon/workspace/logs/manager.log |
| Health of vIDM Certificate is not good , look like it is Expired. | Triggered when vIDM Certificate has expired or deleted. | Certificate Replacement for VMware Identity Manager deployed from Aria Suite Lifecycle |
| Health of Port Connectivity is Critically Low. | Triggered when the Port Connectivity service is down. | System and Network Configuration Requirements |
| Health of FQDN vIDM Server is critically low. | Triggered when the FQDN service is down. | Identity Manager FQDN health reports error connecting to the identity manager fqdn |
| Health of Configurator-ApplicationDeployment is Low. | Triggered when the Configurator-ApplicationDeployment service is down. | vIDM 3.3.x https://<vIDM-FQDN>:8443/cfg/ configurator page throws "Blank red box error" Stop the horizon workspace service on the affected node using the command: |
| Health of Elasticsearch / opensearch is Yellow. | Triggered when the Elasticsearch service is down. | VMware Identity Manager (vIDM / WSA) opensearch service will not start. |
| Health of Connector-ApplicationDeployment is Critically Low. | Triggered when the Connector-ApplicationDeploymen service is down. | Validate logs in /opt/vmware/horizon/workspace/logs/connector.logValidate logs in /opt/vmware/horizon/workspace/logs/horizon.logValidate configurations in config-state.json file on the affected node |
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