"Depot connection has issues. Depot Invalid User Credential", SDDC fails to download the updates from online repositories
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"Depot connection has issues. Depot Invalid User Credential", SDDC fails to download the updates from online repositories

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Article ID: 389871

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Updated On:

Products

VMware SDDC Manager VMware Cloud Foundation

Issue/Introduction

  • SDDC Manager is no longer able to download updates from the internet facing VMware by Broadcom public repositories. 
  • Depot Settings shows following error:
  • Unable to change the username under Depot settings.

    Some depot connections have issues, which may disrupt software bundle downloads and compatibility data sync

    Depot connection has issues. Depot Invalid User Credential




  • Error connecting to depot, depot.vmware.com: Name or service not known

       

  • Bundle Management shows the Warning "Some depot connection issues may prevent all the latest bundles from being shown and/or downloaded".



  • SDDC LCM logs shows similar to below snippets :

    /var/log/vmware/vcf/lcm/lcm-debug.log

    YYYY-MM-DDTHH:MM:SS.444+0000 DEBUG [vcf_lcm,91ce0966a98f4d1f,1304] [c.v.e.s.l.b.d.depot.DepotDownloader,http-nio-127.0.0.1-7400-exec-4] Getting file size for [/COMP/SDDC_MANAGER_VCF/index.v3] from URL[https://<depot_url>/index.v3]
    YYYY-MM-DDTHH:MM:SS.444+0000 DEBUG [vcf_lcm,91ce0966a98f4d1f,1304] [c.v.e.s.l.b.d.d.utils.CookieUtils,http-nio-127.0.0.1-7400-exec-4] VCF_DEPOT Depot Http Cookies: []
    YYYY-MM-DDTHH:MM:SS.457+0000 DEBUG [vcf_lcm,91ce0966a98f4d1f,1304] [c.v.e.s.l.b.d.depot.DepotDownloader,http-nio-127.0.0.1-7400-exec-4] Executing HEAD /<id>/PROD/COMP/SDDC_MANAGER_VCF/index.v3
    YYYY-MM-DDTHH:MM:SS.798+0000 DEBUG [vcf_lcm,91ce0966a98f4d1f,1304] [c.v.e.s.l.b.d.depot.DepotDownloader,http-nio-127.0.0.1-7400-exec-4] Got response: 401 Unauthorized HTTP/1.1
    YYYY-MM-DDTHH:MM:SS.798+0000 ERROR [vcf_lcm,91ce0966a98f4d1f,1304] [c.v.e.s.l.b.d.depot.DepotDownloader,http-nio-127.0.0.1-7400-exec-4] Error getting file size, got response: 401 Unauthorized HTTP/1.1
    YYYY-MM-DDTHH:MM:SS.799+0000 ERROR [vcf_lcm,91ce0966a98f4d1f,1304] [c.v.e.s.l.b.d.depot.DepotDownloader,http-nio-127.0.0.1-7400-exec-4] Got Http error[401] while downloading manifest index [/COMP/SDDC_MANAGER_VCF/index.v3] from <depot>:443 with user

Environment

SDDC Manager 4.5.x
SDDC Manager 5.x

Cause

Public facing repository URLs and authentication mechanisms are changing. Download URLs are no longer common but unique for each customer therefore will require to be re-configured.

Resolution

Download Token

Download the token by following the steps in VCF Authenticated downloads Configuration Update Instructions. If you already have it, apply the same by following below instructions.

Apply the Token in Download URLs

Once the Download Token is ready, same needs to be applied to all the download URLs, any of below approach can be used to configure the token:

Apply the Token - Scripted method

  • Note: This script needs to be re-run after every patch upgrade of SDDC Manager.

Apply the Token - Manual method

  1. Take a snapshot of the SDDC Manager VM.
  2. SSH in to the SDDC Manager VM using the vcf user account.
  3. Enter su to switch to the root user.
  4. Modify the following properties.

    • Modify the following configuration file using the vi editor: vi /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties

      Locate the section labeled: ################### LCM DEPOT PROPERTIES ########################

      Update the specific properties required under this heading.

      Note: The below are individualized line in the file and are not grouped together

      Before edit:

      lcm.depot.adapter.host=depot.vmware.com
      lcm.depot.adapter.remote.rootDir=/PROD2
      lcm.depot.adapter.remote.repoDir=/evo/vmw
      lcm.depot.adapter.remote.lcmManifestDir=/evo/vmw/lcm/manifest
      lcm.depot.adapter.remote.lcmProductVersionCatalogDir=/evo/vmw/lcm/productVersionCatalog

      After Edit:

      lcm.depot.adapter.host=dl.broadcom.com
      lcm.depot.adapter.remote.rootDir=/<downloadToken>/PROD
      lcm.depot.adapter.remote.repoDir=/COMP/SDDC_MANAGER_VCF
      lcm.depot.adapter.remote.lcmManifestDir=/COMP/SDDC_MANAGER_VCF/lcm/manifest
      lcm.depot.adapter.remote.lcmProductVersionCatalogDir=/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog

      Note: Ensure <downloadToken> is replaced with your specific Token ID. Save the file and exit the editor by executing the :wq!command.

    • Note: If the last value (lcm.depot.adapter.remote.lcmProductVersionCatalogDir=/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog), is not found with the other values, add this value to the file before saving.

  5. Restart the lcm service for the change to take effect.
    • systemctl restart lcm
  6. Reconnect to the depot from UI (The values entered in the username/password fields will be ignored in the backend, hence it can accept any values).

NOTE: After the above change is made, the UI reconnect needs to be ignored. It will be removed in future versions.

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