Log into support.nimsoft.com after Authentication Technology Transition

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Broadcom recently modified the authentication technology which will require you to activate your account for continued access to support.nimsoft.com.
Follow the activation steps listed in this article if not done already.

Environment

• DX UIM any version
• https://support.nimsoft.com

Cause

Guidance

Resolution

• The migration of support.nimsoft.com to the new Authorization technology has completed on Sunday, February 2 after 10 AM GMT.
  
  
• The new password are now in sync between Nimsoft Support Portal - https://support.nimsoft.com and Broadcom support portal (https://support.broadcom.com/).
  
  
• An issue was identified post migration of authentication mechanism of support.nimsoft.com. It has now been fixed, and users can now log in using their new credentials created by following the upgrade article Broadcom Profile Authentication Technology Transition Notice.
  
  
• The old credentials WILL NOT WORK anymore.

Additional Information

• If there still are issues with logging into support.nimsoft.com please check these articles:
  
  
  • Cannot login to support.nimsoft.com with OKTA credentials
  • Cannot login to support.nimsoft.com using Non-English special characters
    
    
• If the above articles don't help and you still cannot access support.nimsoft.com but you are able to log into support.broadcom.com, raise a support case for DX UIM.