Broadcom Profile Authentication Technology Transition Notice

Products

• Support Offerings
• Support Portal & Access Issues
• Support Portal

Issue/Introduction

Broadcom Inc. has updated its authentication technology. Users logging in for the first time since the transition will see a "Your account is locked" message. This is expected behavior and does not indicate a security compromise.

Resolution

After the transition to the new authentication technology is complete on January 21, 2025, upon first logging into the Broadcom Support Portal, you'll be required to complete some/all of the following steps:

1. Navigate to the Broadcom Support Portal and click Login in the upper right corner.
2. Enter your Broadcom Account email address after which you'll receive a message stating "Your account is locked". Click Unlock Account.
   
   
   
   
   
   
3. Select Email Verification to unlock your account.
   
   NOTE: SMS Verification is not supported.
   
   
   
   
   
4. You'll then receive a confirmation message. 
   
   
   
   
   
5. You'll receive a password reset email confirmation along with a unique URL to reset your password. 
   
   
   
   
   
6. Enter a new password and click Reset Password.
   
   
   
   
   
7. You'll receive a confirmation message stating your password has been successfully reset. 
   
   
   
   
   
8. If your Broadcom Account was an Enterprise Level Account (i.e. associated with one or more support site IDs) you'll also be required to enable Multi-Factor Authentication (MFA). 
   
   
9. Select your preferred MFA option to complete your account migration.
   
   

Additional Information

For organizations that have whitelist rules, the following URLs should be included post transition:

• https://access.broadcom.com

Should you need any further assistance, contact Broadcom Customer Care