Cannot login to support.nimsoft.com with OKTA credentials
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Cannot login to support.nimsoft.com with OKTA credentials

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Article ID: 136853

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) Unified Infrastructure Management for Mainframe

Issue/Introduction

I can't access the archive or downloads on the Nimsoft Support Portal - https://support.nimsoft.com, the log in fails even if the credentials are correct. 

With the same OKTA credentials, I can log into Broadcom support portal (https://support.broadcom.com/)

Environment

Resolution

Access to the Nimsoft Support Portal - https://support.nimsoft.com  granted with the creation of a user account on Broadcom support portal (https://support.broadcom.com/) using the same username and password.

If the log fails when logging into the support.nimsoft.com site:

 

  • Enter the same OKTA username and password which allows access to the support.broadcom.com
  • Check the "Remember me" option
  • Click the "Login" button.




NOTE: If the Enter key is used instead of the "Login" button, the user will may be redirected to the support.nimsoft.com page without performing the login.

Additional Information