Collecting SDDC Manager and VMSP logs

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

This article provides procedures for collecting diagnostic information from SDDC Manager and VMSP (VCF 9.1+)

Environment

VMware SDDC Manager 4.X

VMware SDDC Manager 5.X

VMware SDDC Manager 9.X

Resolution

VMware Cloud Foundation 4.x ,5.x, 9.x

1. SSH into the SDDC Manager with the vcf user.
   
   
2. Elevate to root with the su command.
   
   
3. Run the following command to collect the SDDC manager logs (See additional information if additional logs/flags are required)
   
   /opt/vmware/sddc-support/sos --sddc-manager-logs --zip


4. Copy/SCP the log bundle from the SDDC Manager.
   
   Unless specified the default log location is /var/log/vmware/vcf/sddc-support/
   
   
5. Follow KB 140731 to upload the files to the support request. 

VMware Cloud Foundation 9.1.x 

Steps to collect SDDC Manager and VMSP logs from SDDC Manager CLI

1. SSH into the SDDC Manager with the vcf user.
   
   
2. Elevate to root with the su command.
   
   
3. Run one of the following commands to collect the VCF Installer logs (See additional information if additional logs/flags are required)
   
   Option 1. Collect SDDC Manager logs and VMSP logs.
   
   /opt/vmware/sddc-support/sos --sddc-manager-logs --vcf-mgmt-svcs-logs --zip
   
   Option 2.
   
   Copy/SCP the log bundle from the VCF Installer. Unless specified the default log location is /var/log/vmware/vcf/sddc-support/
   
   Add the following to the command to specify a log location
   
   --log-location /tmp/my-log-location/
   
   Follow KB 140731 to upload the files to the support request. 

Additional Information

VMware SDDC Manager 4.x & 5.X
SOS Log Collections Options:

--log-folder LOGFOLDER	Specify name of the directory
--log-dir LOGDIR	Dump logs to given directory
--esx-logs	Collect ESXi logs
--vc-logs	Collect vCenter Server logs
--sddc-manager-logs	Collect SDDC-Manager logs
--vxrail-manager-logs	Collect VxRail-Manager logs(Applicable for VxRail)
--psc-logs	Collect PSC logs
--nsx-logs	Collect NSX logs
--wcp-logs	Collect Log WCP cluster logs
--automation-logs	Collect VMware Aria Automation support logs
--operations-for-logs	Collect VMware Aria Operations for Logs support logs
--lifecycle-logs	Collect VMware Aria Suite Lifecycle support logs
--no-clean-old-logs	Do not clean old log folder
--test	Sanity test logs collected by verifying the files
--no-health-check	Skip Health Check executed as part of SoS log collection
--api-logs	Collect output from APIs
--vm-screenshots	Collect all VM screenshots
--system-debug-logs	Collect System logs to help debug in abnormal scenarios like memory leak
--collect-all-logs	Collect logs for all components, excluding WCP and system-debug-logs pass --domain-name DOMAINNAME, For all domains pass --domain-name ALL (Default: MANAGEMENT)

VMware SDDC Manager 9.x 
SOS Log Collections Options:

--log-folder LOGFOLDER	Specify name of the directory
--log-dir LOGDIR	Dump logs to given directory
--esx-logs	Collect ESXi logs
--vc-logs	Collect vCenter Server logs
--sddc-manager-logs	Collect SDDC-Manager logs
--vxrail-manager-logs	Collect VxRail-Manager logs(Applicable for VxRail)
--psc-logs	Collect PSC logs
--nsx-logs	Collect NSX logs
--wcp-logs	Collect Log WCP cluster logs
--automation-logs	Collect VMware Aria Automation support logs
--operations-for-logs	Collect VMware Aria Operations for Logs support logs
--operations-logs	Collect VCF Operations support logs
--operations-fleet-logs	Collect VCF Operations Fleet Management support logs
--lifecycle-logs	Collect VMware Aria Suite Lifecycle support logs
--no-clean-old-logs	Do not clean old log folder
--test	Sanity test logs collected by verifying the files
--no-health-check	Skip Health Check executed as part of SoS log collection
--api-logs	Collect output from APIs
--vm-screenshots	Collect all VM screenshots
--system-debug-logs	Collect System logs to help debug in abnormal scenarios like memory leak
--collect-all-logs	Collect logs for all components, excluding WCP and system-debug-logs pass --domain-name DOMAINNAME, For all domains pass --domain-name ALL (Default: MANAGEMENT)