Attempting to delete a project in NSX Manager fails with error message: "Error in hierarchical API, could not load dto for:TraceflowStatus//.../traceflow-status/<UUID>"
Article ID: 380546
Updated On:
Products
Issue/Introduction
In the NSX Manager UI, when removing a Project, the following error is observed and the delete fails:
Error: Error in hierarchical API, could not load dto for:TraceflowStatus//orgs/default/projects/<project_name>/infra/traceflow-status/########-####-####-####-############ (Error code: 500076)
The API logs (/var/log/proton/nsxapi.log) show entries like the following:
2024-11-11T11:11:11.111Z INFO http-###-###.#.#.#-7440-exec-### UI_LOG ##### - [nsx@6876 comp="nsx-manager" level="INFO" reqId="########-####-####-####-############" subcomp="manager" username="admin"] {"user":"admin","message":"Api Errors->","messageData":{"headers":{"normalizedNames":{},"lazyUpdate":null},"status":400,"statusText":"Bad Request","url":"https://####/policy/api/v1/infra?enforce_revision_check=true","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://#####/policy/api/v1/infra?enforce_revision_check=true: 400 Bad Request","error":"{n "httpStatus" : "BAD_REQUEST",n "error_code" : 500076,n "module_name" : "Policy",n "error_message" : "Error in hierarchical API, could not load dto for:TraceflowObservation//orgs/default/projects/Local-Pro/infra/traceflow-observations/########-####-####-####-############"n}"},"level":"Error","browser":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:121.0) Gecko/20100101 Firefox/121.0","time":"Thu Oct 11 2024 11:11:11 GMT-0800 (Generic Standard Time)","location":"/app/system/home/support-bundle?p=<variable>"}
Environment
VMware NSX
VMware NSX-T Datacenter
Cause
In some versions of NSX, there is an issue where a segment port gets deleted before the Traceflow Config is deleted when trying to delete a Project in NSX Manager. This causes the validation to fail.
Resolution
This issue is resolved in VMware NSX 4.2.0.0, available at Broadcom downloads.
If you are having difficulty finding and downloading software, please review the Download Broadcom products and software KB.
If encountering issues with deletion of projects and receiving the noted error message, an upgrade to the fixed version or a higher one will be needed to be able to successfully delete projects from the NSX Manager.
If upgrading NSX Manager does not resolve the issue or if you are unable to remove Projects, please open a case with Broadcom NSX support.
Additional Information
If you are contacting Broadcom support about this issue, please provide the following:
- NSX Manager log bundles
- Ensure log date range covers the full date of the event(s) being investigated. When in doubt, retrieve logs for all time.
- Text of any error messages seen in NSX GUI or command lines pertinent to the investigation
Handling Log Bundles for offline review with Broadcom support
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