Upcoming changes to VMware Cloud Services Console
Article ID: 366715
Updated On:
Products
Issue/Introduction
The transition to Broadcom starts on Tuesday, April 30, 2024, at 5:00 p.m. (PDT). The timeline of changes that are scheduled to take place in VMware Cloud Services console
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Timeframe |
Information |
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26th April, 2024 to 4th May, 2024 |
Users with a VMware ID account will receive email from Broadcom GTO with instructions on account activation. Users should complete this before May 6th, 2024 |
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30th April, 2024 |
Following features are impacted in the VMware Cloud Services console Identity
Commerce
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4th May, 2024 to 5th May, 2024 |
VMware Cloud Services will be in maintenance mode. You will be able to perform only read operations during this time period. |
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May 6th, 2024 |
User login flow will be impacted. Non-federated users using a VMware ID account should have activated their Broadcom account in order to log in to VMware Cloud Services. All the other changes in the console are summarized in this page. |
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May 6th, 2024 |
Workspace One Access and Horizon customers will no longer have access to these services via VMware Cloud Services. Please utilize the latest console provided for EUC services. For further details, refer to the documentation provided here. |
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May 21st, 2024 |
New Broadcom subscription data related to VMware Cloud Foundation will be shown in the UI, including Serial numbers assigned. |
Resolution
Q: What are the changes that are taking place w.r.t to Customer Support after Day 2?
Customer Support has been moved to the Broadcom Support portal. Click here to view information on customer support services.
Q: What are the changes that are taking place w.r.t to product licensing after Day 2?
Product licensing has been moved to the Broadcom Support portal. Click here to view information on product licensing.
Q: What are the changes that are taking place in the CSP console after Day 2?
Refer to this article to read about the changes in the VMware Cloud Service console.
Identity - User Authentication
All Customer Connect users will be migrated to Broadcom accounts. Customers will receive an email from Broadcom GTO requesting them to activate their accounts, create a new password and set up MFA, if relevant. Emails from Broadcom will be sent between April 26 - May 6, on a rolling basis. Post May 6 (referred to as Day 2), customers will be asked to login with their new Broadcom account credentials, and Customer Connect accounts will become inactive.
Q: How is the login to VMware Cloud Services impacted with this change?
Currently, two different types of accounts are used to access the VMware Cloud Console: VMware Customer Connect (VMware ID), and federated accounts (i.e., corporate credentials).
If you are using VMware ID to log in:
- All VMware accounts are being migrated to Broadcom's Identity Provider. Your VMware account will stop working on May 6, 2024. This means that you must activate your Broadcom account and update your profile information before you can log in using your VMware ID to VMware Cloud Services. You will receive an email from [email protected] with detailed instructions on how to activate your Broadcom account.
If you are using federated account to perform Single Sign On:
- Migration of federated accounts to Broadcom Identity Provider is scheduled to take place in multiple phases. Starting May 1st, 2024 you will receive detailed instructions on the steps you need to take as an Identity Provider(IdP) Administrator to point your Identity provider to the migrated system. There is NO impact to federated access on Day 2
Q: Which accounts are affected by this change?
The impact on May 6th is primarily for customers who were using Customer Connect credentials (VMware ID) to log in to VMware Cloud Console. These users will have to follow the instructions sent out by Broadcom before May 6th in order to log in to Cloud Console post Day 2.
Q: I have federated CSP to my corporate domain. What is the impact? What action do I have to take?
Even if you are a federated customer, i.e., you use corporate credentials to log in to VMware Cloud Console, there will be at least 1 user in your organization who has a Customer Connect account. The user would have used this account to raise support requests, download binaries, purchase subscriptions in Customer Connect. These users WILL receive the account activation email from Broadcom, and MUST follow the instructions in order to access the Broadcom Support Portal.
On a long term basis, federated customers will also be asked to perform certain migration procedures in order to point your Identity Provider to the latest systems. However, this is scheduled to take place in a phased manner, starting May 1st, 2024. No immediate action is required.
Q: What are the instructions regarding the Broadcom Account Activation, that I will be receiving via email from Broadcom?
Refer to this KB to understand the list of steps you need to follow to activate your Broadcom Account.
Q: I did not receive any email from Broadcom about account activation. What should I do?
The emails from Broadcom are being sent out in phases starting April 29th, 2024. If you haven’t received an email even after May 4th, 2024, it could be because of one of the following reasons:
- You didn’t have a VMware ID account. You were using your corporate credentials to log in to VMware Cloud Services. You can continue to use the same.
- You had a VMware ID account, but haven’t used it to log in since Jan 2023. Your account was not migrated as you were considered an in-active user. If you would like to access VMware Cloud Services using this account, follow this KB article.
If you were using an active VMware ID account, and still haven’t received the email, reach out to Broadcom Support for assistance.
Q: I have activated the Broadcom account. Which password should I use to login to VMware Cloud Services until May 6th?
Continue using your old password to log in to VMware Cloud Services until May 4th. Between May 4th and May 5th, the VMware Cloud Services console will be in read-only mode. Starting May 6th onwards, please use the new password that you created during Broadcom account activation.
Q: Why am I not able to login to VMware Cloud Services?
If you are using VMware ID to log in, please ensure you have completed all the steps as instructed in the email sent out by Broadcom.
If you have completed all the steps successfully, and, yet you are unable to log in, reach out to Broadcom Support for assistance.
Identity - Multi Factor Authentication
Q. Which accounts are impacted because of the changes to MFA?
If you are a federated customer, the MFA you use in VMware Cloud Services depends on your Identity Provider. You are not impacted by this change.
If you are a VMware ID user, and you had enabled organization level MFA mandate in CSP Authentication Policy, you WILL be impacted.
Q. What is changing with MFA support at VMware Cloud Services?
After April 30, MFA functionality for customers using Customer Connect to log in will change, and organization-level policy will be removed from the CSP portal, after which, multi-factor authentication configuration or modification will be disabled. You cannot perform new MFA configurations or modifications to existing MFA configurations in CSP.
- Organization-level MFA policy in the authentication policy page will be disabled.
- MFA configuration in My Account will be disabled.
- Customer Connect accounts for which MFA was enabled will work as usual and will be prompted for an MFA passcode till the end of the transition period to Broadcom Okta on May 6.
After May 6, all MFA functionality will rely on the Broadcom account MFA support.
- MFA setup will be done as part of the Password Reset process by Broadcom. Refer to this KB article for more information.
- Not all users will be prompted to enroll for MFA. If some users have not been prompted for MFA, it means these users are not part of the Broadcom site. Refer to this KB to add users to the site.
- Existing MFA on VMware Customer Connect accounts will no longer be used.
- Only MFA configured on Broadcom accounts will be in effect.
Federated accounts using MFA as part of their IdP’s authentication process will NOT be affected by these changes to VMware Customer Connect accounts.
Q. Is MFA enrollment mandatory?
Users who are part of the Broadcom site, i.e., enterprise users will be prompted for MFA enrollment as part of the Broadcom account activation process. If you wish to mandate MFA enrollment for any user, then follow the instructions in this KB article to add a user to your Broadcom Site.
Q: How does Broadcom MFA differ from current Customer Connect MFA support?
Broadcom Okta IdP supports multiple authentication methods. Customers must set up at least one of them to enable MFA. The following authentication methods are supported:
- Okta Verify application
- SMS Authentication
- Email Authentication
- Symantec VIP application
Broadcom MFA validation will only be prompted when there’s an identified change in log in behavior (location, device, IP address, etc.). Therefore, users might not be required to enter MFA verification at every login.
Please refer to the Broadcom Knowledge base article User Registration Multi-Factor Authentication Setup Instructions to learn how to set up MFA.
Billing & Subscriptions
Q. Can I continue to view usage data from my services in VMware Cloud Services?
You will not be able to view usage data for non-VMware Cloud Foundation services in VMware Cloud Services. For services within the VMware Cloud Foundation product family, you will be able to view consumption usage data and historical data.Overage data will not immediately be available while we transition across data services. While our backend data services are being migrated, stale or outdated usage data might be displayed. You will see a banner in the VMware Cloud Services console stating some of the data is stale or outdated while we work through these migrations.
If you need immediate access to usage data that is currently not displayed in the VMware Cloud Services Usage Management interface, please contact Broadcom Support for assistance.
Q. How can I manage my payment methods if they are not available in the VMware Cloud Services console?
The VMware Cloud Services portal will no longer support Payment Method management as this will be handled by Broadcom IT systems and migrated to Broadcom. For any new customers, payment methods will be set up as part of the sales process. Please see here for more information on how to pay.
Q. Will I still be able to see my subscriptions in VMware Cloud Services?
All subscription management will be available and managed through the Broadcom infrastructure, however you will be able to view read-only subscription data in relation to any services that are a part of the VMware Cloud Foundation product family within the VMware Cloud Services console.
You will not be able to create, amend, renew, cancel or take any action on subscriptions within the VMware Cloud Services console.
Q. How can I view my invoice & statements?
As Broadcom IT will be handling the billing for all services included in the VMware Cloud Foundation product family, there will no longer be access to any historical invoices or statements within the VMware Cloud Services console. Instead, customers will need to raise a ticket through Broadcom support for any specific access requests to invoices or statements.
Q. Can I still use Promotional Credits in the VMware Cloud Services console?
No, the Promotional Credits feature is deprecated and is no longer available within the VMware Cloud Services console.
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