VMware Licensing Transition to Broadcom

Products

• Licensing - Manual Provisioning
• Licensing - Symantec Products
• Licensing-CA

Issue/Introduction

Beginning on Tuesday, April 30, 2024, at 5:00 p.m. (PDT), the transition from the VMware Customer Connect portal to the Broadcom Support Portal will begin.

There are differences between the two systems, which are outlined below.

Resolution

Table of Contents

• Customer Connect Portal Folder Structure
• Notes and Labels 
• Change in Terminology
• Expired License Keys

Customer Connect Portal Folder Structure

• Beginning on Sunday, May 5, 2024, at 7:30 p.m. (PDT), all VMware Customer Portals will be redirected to the Broadcom Portals. To ensure that you have all of the required data available after the transition, please pull any reports or extracts before Sunday, May 5, 2024 at 5:00 p.m. (PDT), when the systems move into a “read-only” mode.
• Today, on VMware systems, you can build a leveled folder structure. Beginning on Sunday, May 5, 2024, at 7:30 p.m. (PDT), that folder structure will be recreated in the Broadcom Support Portal; however, it will be transitioned from a stacked folder structure to a flat structure, all on the same level. Along with the transition, the pathing from VMware will be maintained in the incoming folders, and the folders will be named based on that path.

Notes and Labels 

• It was not possible to migrate the associated notes and labels from the existing VMware file structure. You will need to manually extract this data from the VMware systems prior to 5:00 p.m. (PDT) on Tuesday, April 30, 2024. For instructions, please refer to this knowledge base article.

Change in Terminology

There will be some changes in the License Key portal terminologies beginning May 6, 2024. Below is a list of the changes:

• In VMware systems, the term “divide” will be changed to “split” in Broadcom systems. 

• • This action is used to break up a single key into multiple keys.  

• Also, the term “combine” will be changed to “merge.”

• • This action will take two or more license keys and merge them into a single license key with greater quantity.

• Upgrade and Downgrade

• • The ability to upgrade and downgrade allowable license keys will still be available in the Broadcom Support Portal. 

Expired License Keys

• Only license keys that have an active support contract will be brought over to Broadcom systems. After approximately Sunday, May 5, 2024, at 7:30 p.m. (PDT), if you have license keys associated with expired support contracts, you won’t have access to them in the Broadcom systems. If you require continued access to those licenses, please follow the instructions outlined in this knowledge base article to download these keys before 5:00 p.m. (PDT) on Tuesday, April 30, 2024.