Collecting diagnostic information for VMware Converter

Products

• VMware

Issue/Introduction

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

 

This article provides procedures for obtaining diagnostic information for VMware Converter.

 

The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.

• Instructions for opening a support request can be found online at VMware to Broadcom Support Frequently Asked Questions.
• Instructions for uploading your support files can be found online at Uploading files to cases on the Broadcom Support Portal.
• Instructions for obtaining diagnostic information for other VMware products can be found online at Collecting diagnostic information for VMware products (1008524) .

Note: When submitting a support request with VMware Technical Support for a problem reported with VMware vCenter Converter, ensure to provide this information, as applicable:

• The version of VMware vCenter Converter being used. If this version is older than the newest available version, verify if this issue can be reproduced in the latest version.
• The operating system that is running on the machine being converted or reconfigured.
• If the problem is encountered during the Converter task configuration wizard, include the screen details where the problem is observed. If an error is displayed, provide the error message and the screen details.
• If the problem is encountered after the conversion task is submitted, provide the task percentage reported at the time of failure and also include any errors that are displayed in the task area of the application.

Environment

VMware vCenter Converter Standalone 6.x

Resolution

The procedure required to collect diagnostic information for VMware Converter is different for each version. Follow the section that matches your version of Converter.

 

Notes:

• For all versions of Converter it is important to collect both client and agent logs.
• If you are converting a virtual machine and it is powered off there will be no agent logs.

VMware vCenter Converter Standalone 6.x.x

• To collect client and agent logs from the Converter user interface click File > Export Logs.
  
  Note: Unless the Converter user interface is unavailable this is the only method required to collect all logs.
   
• To collect client logs from the file system of the computer that is running Converter:
   
  • For Windows look in the directory %USERPROFILE%\Local Settings\Application Data\VMware\VMware vCenter Converter Standalone\Logs and gather all files.
  • For Linux look in the directory $HOME/.vmware/VMware vCenter Converter Standalone/Logs and gather all files.

 

• To collect agent logs from the computer that is being converted:
   
  • For Windows look in the directory C:\Windows\Temp\vmware-temp and gather all files that begin with vmware-converter .
  • For Linux look in the directory /var/log/vmware-vcenter-converter-standalone and gather all files.

VMware vCenter Converter Standalone 5.x and 6.x

• To collect the client and agent logs from the Job view click Job > Export logs...
• To collect the client and agent logs from the Task view click Task > Export logs...
• To collect client logs from the file system of the computer that is running Converter:
  • C:\ProgramData\VMware\VMware vCenter Converter Standalone\logs
     
• To collect agent logs from the computer that is being converted:
  • C:\ProgramData\VMware\VMware vCenter Converter Standalone Agent\logs
  • %ALLUSERSPROFILE%\Application Data\VMware\VMware vCenter Converter Standalone Client\logs

Note: For Linux, there are no client side logs on the source machine because they are stored on the server side.