Unable to fetch host hardware and network compute information error 9564 in host NSX installation.
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Unable to fetch host hardware and network compute information error 9564 in host NSX installation.

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Article ID: 322465

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Updated On: 04-17-2025

Products

VMware NSX

Issue/Introduction

  • Hosts show the following  Validation Error in NSX-T UI under: System > Fabric > Nodes> Host Transport Nodes > NSX Configuration:
    9564: Unable to fetch host hardware and network compute information associated with <Host UUID> from inventory. Either the CM-Inventory Service is not running, or inventory information is missing.

  • The following log entries are seen in the NSX-T manager /var/log/proton/nsxapi.log:
    INFO http-nio-127.0.0.1-7440-exec-9 TransportNodeProfileUtilImpl 6005 FABRIC [nsx@6876 comp="nsx-manager" level="INFO" subcomp="manager" username="admin"] Record validation error in TNC for discovered node ########-4a90-11ee-af84-############:host-##### message : Unable to fetch host hardware and network compute information associated with ########-4a90-11ee-af84-############ from inventory. Either the CM-Inventory Service is not running, or inventory information is missing.
  • The below API's show CM service is up and service account true:
    GET https://<NSX-Manager-IP>/api/v1/fabric/compute-managers/<CM-id>
    GET https://<NSX-Manager-IP>/api/v1/fabric/compute-managers/<CM-id>/status

Environment

VMware NSX-T Data Center
VMware NSX

Resolution

This issue is resolved in VMware NSX 4.2.0, available at Broadcom downloads.

If you are having difficulty finding and downloading software, please review the Download Broadcom products and software KB.

Additional Information

NSX 4.2.0 Release Notes

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article.

For more information, see Creating and managing Broadcom support cases.

If you are contacting Broadcom support about this issue, please provide the following:

  • NSX Manager support bundles.
  • ESXi host support bundles for hosts that are failing to configure as transport nodes.
  • Text of any error messages seen in NSX GUI or command lines pertinent to the investigation.

Handling Log Bundles for offline review with Broadcom support