VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
There are several methods for collecting Site Recovery Manager (SRM) logs from the SRM server. For more information see Troubleshooting SRM or Access SRM Log Files in the Site Recovery Manager Administration Guide.
Depending on the issue, VMware support may need Site Recovery Manager logs from the protected site, the recovery site, or both.
Site Recovery Manager log bundles do not specify the role of the site where they were collected, as a single site may have both protected and recovery roles at the same time. To help VMware support quickly distinguish between logs, VMware recommends that you prepend the words protected
or recovery
to each log bundle name before uploading. For example:
protected-srm-support-MM-DD-YYYY-hh-mm.zip
recovery-srm-support-MM-DD-YYYY-hh-mm.zip
If the issue being investigated is related to Failover or Failback Tests, export the History Reports: