App Control: Agent is running as (null) instead of local system. FailureId[760]
search cancel

App Control: Agent is running as (null) instead of local system. FailureId[760]

book

Article ID: 288793

calendar_today

Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Agent service unable to start
  • Agent reporting errors similar to:
    Cb Protection Agent detected a problem: Bit9 Agent is running as (null) instead of local system. Severity[Medium] Options[00000003] TotalFailures[2] FailureId[760]
    

Environment

  • App Control Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions

Cause

The Agent does not support the version of Windows that is installed.

Resolution

  1. Verify the OS build & Agent version are supported.
  2. Verify Agent Exclusions are in place.
  3. Verify the issue persists with the latest version of the Agent.
  4. Uninstall the Agent and complete a new install.