Changing the password for the App Control service account and IIS identity
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Changing the password for the App Control service account and IIS identity


Article ID: 286800


Updated On:


Carbon Black App Control (formerly Cb Protection)


Update the password associated with the Carbon Black Service Account in Windows Services and IIS.


  • App Control Server: All Versions
  • Microsoft Internet Information Services (IIS): All Supported Versions


  1. Change the Service Account's password (such as in Active Directory).
  2. Log in to the application server hosting the Console as the Carbon Black Service Account.
  3. Stop the following services:
    • App Control Reporter Service
    • App Control Server Service
  4. Right click on each of the services in Step 3 and select Properties.
  5. Go to the "Log On" tab and add the new password, click OK.
  6. Open IIS Manager > expand the server name > select Application Pools.
  7. Right click DefaultAppPool > Advanced Settings > Process Model > edit the Identity > update the password.
  8. Repeat the same for the Application Pool: AppCDownloads (Server 8.10.2+).
  9. Close IIS Manager and restart the webserver (run the "iisreset" command from an administrative command prompt)
  10. Start the services from Step 3.

Additional Information

  • In some instances the temporary files in "C:\Users\SERVICEACCOUNT\AppData\Local\Temp" will need to be deleted after the password update is complete, and while the services are stopped.
  • If you have an App Control Agent installed on the server you will need to Start and Stop The Agent Via Local Command Line / Terminal.
  • If you have an App Control Agent installed, but do not know the Global CLI Password you will need to make the changes to the Services & IIS Identity via Safe Mode.