Steps to troubleshoot Disconnected Agents or otherwise test network connectivity when
cd "C:\Program Files (x86)\Bit9\Parity Agent\
dascli server
Example Output:
Current server: appcontrol.domain.com:41002
nslookup appcontrol.domain.com ping appcontrol.domain.com tracert appcontrol.domain.com
netstat -ano | findstr "41002"
C:\Windows\SysWOW64\netsh.exe winhttp show proxy (for XP/Server 2003 use: proxycfg)
Test-NetConnection -ComputerName appcontrol.domain.com -Port 41002 -InformationLevel "Detailed" Test-NetConnection -ComputerName appcontrol.domain.com -Port 443 -InformationLevel "Detailed"
cd /opt/bit9/bin
./b9cli --server
Example Output:
ServerAddress[appcontrol.domain.com]
Port[41002]
ping appcontrol.domain.com
nslookup appcontrol.domain.com
telnet appcontrol.domain.com 41002
System Preferences > Security & Privacy > Privacy > Full Disk Access > appc-es-extension
cd /Applications/Bit9/Tools/
./b9cli --status
ping <SERVERADDRESS>
nslookup <SERVERADDRESS>
nc -vz <SERVERADDRESS> 41002
nc -vz <SERVERADDRESS> 443
If the connectivity tests pass, but the issue persists collect the Disconnected Agent Logs and open a case with Support.
RemoteAddress : 10.1.2.3 TcpTestSucceeded : True
telnet ServerAddress 41002